ch 2

Question 1

organizational culture

Answer 1

system of shared meanings and beliefs held by org members that determine how they act toward each other and outsiders

Question 2

aspect of org culture

Answer 2

attention to detail
outcome orientation
people orientation
team orientation
aggressiveness
stability
innovation + risk taking

Question 3

strong culture

Answer 3

key values are deeply and widely held
strong effect on org members

Question 4

weak culture

Answer 4

some orgs do not make it clear what it important and what is not
- unlikely to greatly influence managers

Question 5

ethical culture

Answer 5

high in risk tolerance
low to moderate agressiveness
focus on means as well as outcomes

Question 6

innovative culture

Answer 6

challenge and involvement
freedom
trust and openness
idea time debates
risk taking

Question 7

Cx responsiveness

Answer 7

outgoing + friendly employees
few rigid rules, procedures and regulations
widespread use of empowerment
good listening skills
role clarity
employee attentive to cx needs

Question 8

external enviro

Answer 8

forces and institutions outside org that can potentially affect orgs performance

Question 9

what are the external enviro factors affecting an org (PEST)

Answer 9

political - employment laws, enviro laws - anything w laws
economic - inflation - shipping + trade
socio cultural - religious beliefs, social classes, diversity
technological - e-commerce, AI, production technologies