ch 17

Question 1

the control process

Answer 1

measuring actual performance
comparing actual performance against standard
taking managerial action

Question 2

measuring performance

Answer 2

personal observations
statistical reports
oral
written

Question 3

comparing

Answer 3

determing the degree of variation between actual performance and standard

determined by:
acceptable range of var from the standard (forecast or budget)
tje size (large or small) and direction (over or under) of the variation from the standard

Question 4

taking managerial action

Answer 4

doing nothing
correcting actual (current) performance
revising the standard

Question 5

Types of control

Answer 5

feedback, concurrent, feed forward

Question 6

concurrent control

Answer 6

takes place while activity is in progress

Question 7

feedback

Answer 7

control that takes place after a work activity is done

Question 8

feed forward control

Answer 8

anticipates problems

Question 9

financial controls

Answer 9

leverage
activity
profiability ratios

Question 10

information control

Answer 10

managers deal with info controls in two ways:
as a tool to help them control other org activities
as an org asset they need to protect