CH 4 B

Question 1

Six components of leading

Answer 1

1 Delegating
2 Motivation
3 Communication
4 Managing Change
5 Manage Conflict
6 Coaching

Question 2

What is delegating

Answer 2

Art of achieving goals through involving others by giving them authority and responsibility to do a job. Communication is key

Question 3

Identify 3 needs that are generally important to people

Answer 3

Job security
Advancements
Working Conditions

Question 4

What is effective communication

Answer 4

Active listening
Body language
Non-verbal

Question 5

Identify reasons employees avoid change

Answer 5

1 Tradition
2 Past failures
3 Too many priorities
4 Uncertainty

Question 6

Successful strategies for resolving employee conflict

Answer 6

1 Communication skills
2 Foster mutual respect
3 Interactive problem solving
4 Win-win solutions

Question 7

3 characteristics of coaching

Answer 7

Planned process
Its one-to-one
Continuous

Question 8

5 steps in the coaching plan

Answer 8

1 Assess the performance
2 Set goals
3 Self evaluation
4 Rewarding
5 Monitoring