CH 3 Flashcards
HR Management Key Activities
Planning, selecting, orienting, training, managing performance, rewarding, and terminating employees to support organizational goals.
HR Planning
Aligning HR activities with long-term organizational goals using current capabilities and future needs.
Job Description
A detailed description of a job’s role including responsibilities and qualifications.
Employee Selection
Recruitment, screening, and interviewing candidates to find the most suitable employee.
Recruitment Methods
Internal and external approaches for finding prospective employees.
Training Importance
Continuous training for employee development supporting organizational growth.
Performance Management
Monitoring and guiding employee performance by setting targets and evaluating progress.
Performance Reviews
Formal evaluations of employee performance based on established goals and criteria.
Training plan objectives
Specifies training goals, targeted employees, materials covered, and delivery methods.
Quality service training
Focuses on enhancing client satisfaction through specific employee skills.
Employee Rewards
Incentive programs motivating employees based on performance and service quality.
Termination Process
Clear and fair procedures for employee separation from the company.
