CH 10

Question 1

Monitoring Process

Answer 1

Evaluating performance, identifying deviations, and ensuring effective management.

Question 2

Management Information System (MIS)

Answer 2

A system that gathers and presents data for measuring performance.

Question 3

Standards

Answer 3

Metrics used to measure performance, established during planning.

Question 4

Historical Standards

Answer 4

Performance measures based on past data (internal or external).

Question 5

Engineered Standards

Answer 5

Performance measures based on a work analysis.

Question 6

Assessing Performance

Answer 6

Comparing actual performance to established standards.

Question 7

Simplicity (MIS)

Answer 7

Easy-to-understand and compare data in the MIS.

Question 8

Accessibility (MIS)

Answer 8

Quick and easy access to information in the MIS.

Question 9

Merge Capability (MIS)

Answer 9

Combining internal and external data in the MIS.

Question 10

Adaptability (MIS)

Answer 10

Flexible MIS that handles changing situations.

Question 11

Historical Standard - Advantage

Answer 11

Readily available, based on prior performance.

Question 12

Historical Standard - Disadvantage

Answer 12

May perpetuate outdated practices.

Question 13

Engineered Standard - Example

Answer 13

Premium transactions per employee.