CH 1 Flashcards

1
Q

Small Brokerage Advantages

A

Small brokerages gain from their local presence, customer relationships, and adaptability.

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2
Q

Insurance Brokerage Challenges

A

Insurance brokers face problems due to poor planning and new competitors in a growing market.

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3
Q

Top-Down Planning

A

Management sets the overall strategy, while teams define specific tasks.

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4
Q

Bottom-Up Planning

A

Teams create detailed activities based on the broader management plans.

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5
Q

Simple Plan

A

A plan that is easy to understand and requires little training to implement.

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6
Q

Practical Plan

A

A plan with realistic and achievable goals.

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7
Q

Severable Plan

A

A plan that can be separated into manageable parts for better control.

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8
Q

Flexible Plan

A

A plan that can be adjusted to reflect changing conditions.

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9
Q

Strategic Planning

A

A long-term strategy for the business (3-5 years).

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10
Q

Vision Statement

A

A clear picture of the desired future.

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11
Q

Value Statement

A

A statement of core principles guiding decisions.

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12
Q

Mission Statement

A

The company’s purpose and aim.

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13
Q

Strategic Objectives

A

Actionable steps for reaching overall goals.

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14
Q

S-M-A-R-T Goals

A

Specific, Measurable, Achievable, Relevant, and Time-bound goals.

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15
Q

Controlling Implementation

A

Monitoring execution to improve and meet goals.

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16
Q

External Environment Scanning

A

Identifying outside factors (opportunities & threats)

17
Q

Internal Environment Analysis

A

Evaluating internal strengths/weaknesses.

18
Q

SWOT Analysis

A

Matching internal & external factors to find opportunities.

19
Q

Corporate Focus Definition

A

Establishing vision/mission statements that guide decisions.

20
Q

Strategies & Objectives

A

Long-term plans and actionable steps.