CH 10 B

Question 1

Identify the four components of the monitoring process

Answer 1

1 Management information system
2 Standards + Benchmark’s
3 Results
4 Corrective Actions

Question 2

Four characteristics that make a MIS effective

Answer 2

1 Simplicity
2 Accessibility
3 Merge Capabilities
4 Adaptability

Question 3

Historical standards

Answer 3

Can be internal or external - the way we’ve always done it

Question 4

Engineered standards

Answer 4

Objective quantitative analysis of a specific situation. Used to measure individual workers or work groups.