CH 4 Flashcards
Leadership
Guiding employees and fostering high performance within the brokerage.
Delegation
Assigning tasks to others while maintaining responsibility.
Effective Delegation
Clear task communication and ongoing feedback preventing misalignment.
Micromanagement
Excessive control over others’ work causing confusion and frustration.
Motivation
Inspiring employees to work towards brokerage goals.
Employee Needs
Job security, recognition, and good working conditions are primary motivators.
Communication
Clear and interactive exchange of information, ensuring understanding.
Conflict Management
Mediating and resolving disagreements within teams.
Change Management
Addressing employee resistance to organizational changes.
Coaching
Supporting employee development through performance assessment and goal-setting.
Active Listening
Paying attention and responding to understand the speaker’s message.
Brokerage Mission
The core purpose and goals of the brokerage.
Resistance to Change
Employee reluctance towards organizational shifts.
Problem-Solving
Finding solutions to conflicts and challenges together.
Performance Assessment
Evaluating employee work to identify strengths and areas for improvement.
Goal Setting
Establishing clear objectives to guide employee efforts.
Self-Evaluation
Internal assessment of employee progress and achievements.
Ongoing Monitoring
Tracking employee progress toward goals.
Rewards
Formal and informal recognitions boosting motivation.
High-Performance Atmosphere
An environment conducive to achieving optimal results.
Non-Verbal Cues
Communication through body language and tone impacting message understanding.
Time Constraints
Limitations on available time impacting change acceptance.
Future Uncertainties
Uncertainty about consequences impacting change acceptance.
Traditional Values
Adherence to established procedures and ways of working.
