CH 4

Question 1

Leadership

Answer 1

Guiding employees and fostering high performance within the brokerage.

Question 2

Delegation

Answer 2

Assigning tasks to others while maintaining responsibility.

Question 3

Effective Delegation

Answer 3

Clear task communication and ongoing feedback preventing misalignment.

Question 4

Micromanagement

Answer 4

Excessive control over others’ work causing confusion and frustration.

Question 5

Motivation

Answer 5

Inspiring employees to work towards brokerage goals.

Question 6

Employee Needs

Answer 6

Job security, recognition, and good working conditions are primary motivators.

Question 7

Communication

Answer 7

Clear and interactive exchange of information, ensuring understanding.

Question 8

Conflict Management

Answer 8

Mediating and resolving disagreements within teams.

Question 9

Change Management

Answer 9

Addressing employee resistance to organizational changes.

Question 10

Coaching

Answer 10

Supporting employee development through performance assessment and goal-setting.

Question 11

Active Listening

Answer 11

Paying attention and responding to understand the speaker’s message.

Question 12

Brokerage Mission

Answer 12

The core purpose and goals of the brokerage.

Question 13

Resistance to Change

Answer 13

Employee reluctance towards organizational shifts.

Question 14

Problem-Solving

Answer 14

Finding solutions to conflicts and challenges together.

Question 15

Performance Assessment

Answer 15

Evaluating employee work to identify strengths and areas for improvement.

Question 16

Goal Setting

Answer 16

Establishing clear objectives to guide employee efforts.

Question 17

Self-Evaluation

Answer 17

Internal assessment of employee progress and achievements.

Question 18

Ongoing Monitoring

Answer 18

Tracking employee progress toward goals.

Question 19

Rewards

Answer 19

Formal and informal recognitions boosting motivation.

Question 20

High-Performance Atmosphere

Answer 20

An environment conducive to achieving optimal results.

Question 21

Non-Verbal Cues

Answer 21

Communication through body language and tone impacting message understanding.

Question 22

Time Constraints

Answer 22

Limitations on available time impacting change acceptance.

Question 23

Future Uncertainties

Answer 23

Uncertainty about consequences impacting change acceptance.

Question 24

Traditional Values

Answer 24

Adherence to established procedures and ways of working.