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Human Services > CaseManagement Test1 > Flashcards

CaseManagement Test1 Flashcards

1
Q

Protecting private info

A

Confidentiality

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2
Q

Acting upon one’s prejudice

A

Discrimination

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3
Q

Belief that ones ethnicity is superior

A

Ethnocentrism

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4
Q

Focus on the immediate surroundings for the client

A

Meso

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5
Q

Capacity/comprehension when making a decision

A

Informed consent

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6
Q

Measuring the effectiveness of the services

A

Evaluation

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7
Q

Negative attitude/belief about another group

A

Prejudice

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8
Q

Info gathering

A

Assessment

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9
Q

Team members from multiple professions

A

Interdisciplinary

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10
Q

Adjusting ones behavior w/o giving up your own culture

A

Acculturation

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11
Q

Distinguished by cultural similarities

A

Ethnicity

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12
Q

Speaking on the client’s behalf

A

Advocate

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13
Q

Adapt to new culture and abandoning your own

A

Assimilation

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14
Q

Historical definition, group of ppl who are biologically different

A

Race

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15
Q

Resources, supports, contacts

A

Network

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16
Q

Person in environmental model

A

Ecological

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17
Q

To give authority, to invest in legal power

A

Empowerment

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18
Q

Focus on larger society’s characteristics

A

Macro

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19
Q

Shared beliefs, customs, values etc.

A

Culture

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20
Q

Focus on client’s personality, traits and attributes

A

Micro

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21
Q

Number of cases

A

Caseload

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22
Q

Helps ppl speak for themselves

A

Advocates

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23
Q

Purpose of case management

A

To improve the quality of life for the client

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24
Q

Goal of Case Management

A

To teach those who need assistance to manage their own lives and to support them when expertise is needed/ when crisis occurs

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25
Q

CMs must build from the client’s ________ as well as identify challenges/barriers

A

Strengths, interests and support systems

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26
Q

Principles of CM

A
  • integration of services
  • continuity of care
  • = access to services
  • quality of care
  • advocacy
  • working with the whole person
  • client empowerment
  • evaluation/monitoring
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27
Q

Process of CM

A
  • assessment
  • planning
  • linking
  • implementation
  • evaluation/ monitoring
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28
Q

This includes all activities in moving an individual through the service delivery system from intake to closure

A

Case management

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29
Q

Knowledge, skills used to manage an entire caseload

A

Caseload management

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30
Q

Linking clients to services/monitoring progress

A

Service coordination

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31
Q

Meeting with supervisors, staff, experts, community partners to review progress toward goals and implementation of services

A

Case conferences

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32
Q

Docs

A

Case documentation

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33
Q

Presenting problem, reason for the visit

A

Initial contact

34
Q

Client’s current situation? What’s client’s social history? What’s the client’s wants/goals?

A

Info gathering

35
Q

Communication skills, active listening

A

Interviewing techniques

36
Q

Note taking

A

Documentation

37
Q

4 things that take place in assessment

A
  • initial contact
  • info gathering
  • interviewing techniques
  • documentation
38
Q

What does it mean to be a strength based approach?

A

Looking at the positives/strengths of the client. Take what they can d well and build upon that!

39
Q
  • When an applicant becomes a client

- developing a service plan, goal setting

A

Planning

40
Q

Important part of CM to refer services and knowing what services are out there that are appropriate for the client’s needs

A

Network

41
Q

Arranging service delivery, coordination, advocacy

A

Linking

42
Q

5 A’s to referral

A
  • appropriate
  • accessible
  • affordable
  • available
  • adequate
43
Q

Coordination of services, follow ups, dynamic process

A

Implementing

44
Q

Evaluation/ monitoring

A
  • responsibility to tracking services
  • tracking client’s progress towards their goals
  • measuring effectiveness of services
  • measuring client outcomes
  • client satisfaction
  • termination-> complete/ end
45
Q

Healthy interdependence

A
  • self-directed
  • empowerment
  • non-linear
  • individualized and person-centered
  • holistic
  • strength based
  • support
  • responsibility
  • respect
  • HOPE
46
Q

Importance of documentation

A

If it’s not documented, it didn’t happen

47
Q

CM models

A
  • generalist
  • interdisciplinary
  • therapist as CM
  • comprehensive service center
  • family
48
Q

This model has a comprehensive view is the person in the environment, need to look deeper

A

Ecological model

49
Q

3 levels of ecological model

A
  • micro
  • Meso
  • macro
50
Q

What’s in the micro level?

A

Psych/ biological factors

PSYCH

  • personality
  • affect
  • personal characteristics
  • cognitions/ perceptions
  • early experiences
  • motivations

BIO

  • genetics
  • physical health
  • nutrition
  • illness
  • neurological
  • degenerative process
51
Q

What’s in the Meso level?

A
  • family
  • work
  • social groups
  • culture
  • values
  • religion
  • social class
  • conflict
52
Q

What’s in the macro level?

A
  • larger society’s culture
  • larger community
  • larger org
  • govnt
  • economy
  • prejudice/discrimination
  • political system
  • social stratification
53
Q

Ecological model is concerned with transitions such as

A
  • going to college
  • first date
  • getting married
  • leaving home for the first time
  • death of child/ spouse
54
Q

When 1 person carries out all fxns, easier to coordinate, traditional

A

Generalist model

55
Q

When different professionals deal with the same family,shared responsibility

A

Interdisciplinary model

56
Q

CM fxns are an extension of therapeutic intervention, primary focus is therapy, second is the CM

A

Therapist as CM

57
Q

Institutional, group homes, rehab, residential

A

Comprehensive service center model

58
Q

Caregivers fxn as CM, family needs training, parental- professional partnership is necessary

A

Family model

59
Q

Treat everyone with respect and equality

A

Ethics

60
Q

Exceptions to confidentiality

A
  • child/elder abuse
  • harm to self/ others
  • court orders
61
Q

Professional, ethics, guidelines governing disclosure of info shared during the course is client/worker relationship

A

Confidentiality

62
Q

Release of info form, when and how is it used?

A

When: HIV/AIDS
How: client’s sign this form in order for the worker to obtain any info about the client from another person/ agency

63
Q

Client has the right to be informed about the treatment/services they’ll be receiving from you, worker won’t share info with client’s family/friends w/o client’s consent

A

Informed consent.

64
Q

Barriers to informed consent

A
  • fees
  • literacy
  • language
  • age
  • disabilities
65
Q

DV has 5 aspects

A
  • psych
  • emotional
  • physical
  • sexual
  • financial
66
Q

Power of control wheel is made up of

A

Physical and sexual

67
Q
  • using intimidation
  • emotional abuse
  • isolation
  • minimizing, denying, blaming
  • using children
  • using male privilege
  • economic abuse
  • threats
A

Power/ control wheel

68
Q

Children as victims are physically abused 50% of the time

A

True

69
Q

Children as victims suffer from

A

PTSD, overwhelming anxiety, stress

70
Q

After every cycle of violence, it escalates with every cycle

A

True

71
Q

Window of opportunity is btwn

A

Battering and honeymoon stage

72
Q

Way of life of a group of people, learned, not innate,transmitted from generations with attitudes, beliefs, values and behavior

A

Culture

73
Q

Assimilation creates stress

A

True

74
Q

Assimilation is the old definition with the example of melting pot

A

True

75
Q

Acculturation gives the example of a mosaic or salad

A

True

76
Q

When ppl adjust their behavior to fit the rules/ expectations of the dominant culture w/o giving up their own ways entirely

A

Acculturation

77
Q

Why do CMs need to understand the differences of assimilation and acculturation when working with families?

A

It’s in order to unseat their culture, what spectrum they fall under, their generational aspect of mainstream vs. their culture and the stress it puts on someone.

78
Q

This is an ongoing process to become culturally sensitive and open mindedness

A

Cultural competence

79
Q

Culturally competent CM makes the client feel

A
  • supported
  • understood
  • validated
80
Q

Barriers with culturally competent society

A
  • discomfort w/ differences
  • blindness to privilege
  • prejudice/ stereotypes
  • discrimination
  • oppression
  • ethnocentrism
81
Q

How do we break down culture barriers?

A
  • communication
  • respect
  • open mindedness
  • pursuit of knowledge/ experiences

Human Services (14 decks)

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