Bootcamp Chapter 9

Question 1

The PMBOK Guide indicates that projects, as well as ongoing operations are

A. Performed by resources, and involve dealing with their inadequacies
B. Performed by resources, involve constraints, which must be managed and controlled by the functional manager
C. Performed by people, constrained by limited resources, and are planned, executed, and controlled
D. Performed by people, involve constraints and assumptions, and must be managed and controlled by a project manager

Answer 1

ANSWER: C

Question 2

When determining project roles and responsibilities, you need to define four items. The first three are project role, project authority, and project responsibilities. What is the fourth item that must also be defined?

A. Competency or qualifications
B. Certification
C. Competency or standards
D. Standards

Answer 2

ANSWER: A

PMBOK states project role, authority, responsibilities, and competency or qualification must be defined when working on roles and responsibilities.

Question 3

The manner in which individual resources, teams, and entire organizational units behave can be described through the use of:

A. Project structure theory
B. Delegation theory
C. Motivational theory
D. Organizational theory

Answer 3

ANSWER: D

Question 4

Training needs, recognition and rewards, and regulation or contract compliance are all items that are addressed in the:

A. Project charter
B. Project scope statement
C. Resource requirements plan
D. Staffing management plan

Answer 4

ANSWER: D

Question 5

Which of the following is not a process of Project Human Resource Management?

A. Acquire Project Team
B. Manage Project Team
C. Develop Resource Team
D. Plan Human Resource Management

Answer 5

ANSWER: C

Answer C is not a process of Project Human Resource Management because it is not up to the project manager to develop all of the resources.

Question 6

According to the PMI, which of the following is not a human resource role of the project team?

A. Does the work of the project
B. Provides input to planning and estimates
C. Resolves conflicts without the project manager
D. Reviews performance reports

Answer 6

ANSWER: D

Not a human resource role of the project team because although the team members can review performance reports, it is not part of their expected role.

Question 7

You have been performing project performance appraisals over the past two weeks, following the Manage Project Team process. Which of the following might be an output of these activities?

A. Conflict management
B. Change requests
C. Inspection
D. Rewards

Answer 7

ANSWER: B

Change requests are an output of the Manage Project Team process, and might be generated by project performance appraisals.

Question 8

You are the project manager at the XYZ Corp in Tempe, AZ. One of your colleagues comments on your ability to move the project forward on a consistent basis. You reply, “I wasn’t sure how things were going to go when we began this project, but because of the help in removing obstacles by the project sponsor, who is the senior VP of corporate IT infrastructure, we have been able to meet all project milestones”. Which type of authority is the project manager demonstrating?

A. Representative
B. Legitimate
C. Expert
D. Referent

Answer 8

ANSWER: D

Answer D is when the project manager refers to the support and authority of someone higher in the organization

Question 9

According to the PMBOK, when should the project manager use penalty or punishment authority?

A. During the storming stage of Tuckman’s model
B. When team members are exhibiting subpar performance
C. When all other means have failed
D. Never

Answer 9

ANSWER: C

Question 10

What are the five stages of team development in Bruce W Tuckman’s theory?

A. Forming, storming, norming, adjourning, reforming
B. Forming, storming norming, performing, adjourning
C. Forming, norming, performing, adjourning, reforming
D. Forming, norming, storming, adjourning, informing

Answer 10

ANSWER: B

Question 11

You are the project manager on a very complex and risky project taking place in Siberia during the cold months of winter. As a result of the extreme cold, much of your equipment has begun to freeze and is now operating intermittently. You have called for a status update meeting in order to accurately assess your ability to continue moving forward. The project team is scattered over a wide area, and due to the breakdown of the local transportation system, it is beginning to look like many of them will be unable to attend. While trying to make alternative arrangements for transportation, you are told that some of the equipment has been damaged beyond repair. A quick assessment reveals that bringing in replacement equipment will delay the project by three weeks and add $47k to the project budget. Several of the team members begin to argue, further adding to what was already a stressful environment. In Maslow’s hierarchy of Needs model, once all of the lower level needs have been fulfilled, the highest level of the pyramid becomes a motivating factor. What is the name of that highest level need?

A. Self-esteem needs
B. Safety and security needs
C. Social needs
D. Self-actualization needs

Answer 11

ANSWER: D

Question 12

According to Maslow’s Hierarchy of Needs, a person’s level in the hierarchy:

A. Never changes
B. Is dependent upon the person’s social standing as a member of the team
C. Is dependent upon the person’s maturity level in the majority of his or her project tasks
D. Is constantly changing, moving up and down, depending on external circumstances

Answer 12

ANSWER: D

Question 13

You are beginning the Planning phase of a new project. Part of the planning involves bringing in contractors to complete a certain portion of the project. Today is your first meeting with one of the prospective groups of contractors. Which is the best form of power for you as the project manager to use under these circumstances?

A. Expert
B. Legitimate (formal)
C. Penalty
D. Referent

Answer 13

ANSWER: B

Question 14

There are not enough resources to get the project work done. Who can solve this problem?

A. Project manager
B. Team members
C. Sponsor
D. Senior management or functional manager

Answer 14

ANSWER: D

Exam questions assume a matrix organization unless stated otherwise.

Question 15

All of the following can be used to document team member roles and responsibilities, except:

A. Hierarchical-type charts
B. Matrix-based charts
C. Text-oriented formats
D. A team meeting where roles and responsibilities are reviewed

Answer 15

ANSWER: D

A, B and C are all types of documentation.

Question 16

The Achievement Theory states that people are motivated by the need for:

A. Achievement, power, and affiliation
B. Achievement, power, and affluence
C. Money
D. Having their common expectations met

Answer 16

ANSWER: A

Question 17

What is the basic premise of the situational continuum model of leadership?

A. The project manager encourages team members to adapt their surroundings in order for project work to be accomplished
B. The project manager seeks to learn as much as possible about the team members
C. The project manager encourages team members to put themselves into situations that will be beneficial for the project
D. The project manager adapts his or her leadership style based on the job maturity of the team member

Answer 17

ANSWER: D

Question 18

Which of the following is not one of the elements of the situational continuum leadership model?

A. Participate
B. Motivate
C. Delegate
D. Sell or coach

Answer 18

ANSWER: B

Question 19

According to the PMI, which of the following is not part of the Manage Project Team process?

A. Tracking team member performance
B. Dealing with conflict
C. Handling changes and issues by both the project manager and the team
D. Collecting the effort hours that team members expended on each task on a weekly basis

Answer 19

ANSWER: D

The Manage Project Team process includes tracking team member performance, providing feedback, resolving issues, and managing changes to optimize project performance.

Question 20

Why is the Manage Project Team process more complex in the matrix organizational structure?

A. Team members might not have a job after the project is over
B. Team members’ loyalties and accountabilities are split
C. Team members’ focus is not clear and not always entirely on the project
D. There is potential duplication of job functions and facilities

Answer 20

ANSWER: B

All of the other answers are disadvantages of the projectized organizational structure

Question 21

In a matrix organizational structure, who is responsible for managing the dual reporting relationship effectively?

A. Functional manager
B. Project manager
C. Team member
D. Sponsor

Answer 21

ANSWER: B

In a matrix org structure, there are two managers; a functional manager and a project manager.

Question 22

What is the new view of conflict?

A. Conflict is necessary, can be beneficial, allows the team to grow, fosters more creative project solutions, and is best resolved by the project manager.
B. Conflict is necessary, can be beneficial, allows the team to grow, fosters more creative project solutions, and is best resolved by the team members and their immediate manager
C. Conflict is necessary, can be beneficial, allows the team to grow, fosters more creative project solutions, and is best resolved by using the Kaizen step-by-step method
D. Conflict is necessary, can be beneficial, allows the team to grow, fosters more creative project solutions, and is best resolved through an outside arbitrator

Answer 22

ANSWER: B

Question 23

Which of the following is one of the conflict resolution techniques noted in the PMBOK:

A. Root cause analysis
B. Informal
C. Verbal
D. Collaborating

Answer 23

ANSWER: D

Although root cause analysis is one method of discovering the underlying cause of a problem.

Question 24

You are completing the Acquire Project Team process and determine that the project team needs special expertise that is unavailable in your organization’s region. Which of the following Tools and Techniques should you use?

A. Acquisition
B. Colocation
C. Virtual teams
D. Expert judgment

Answer 24

ANSWER: C

Question 25

Expert authority is defined as the ability of project managers to influence stakeholders based on their knowledge or expertise in both project management and technical areas. People will go along with someone who is perceived to have more expertise than they do because it is the best thing to do for the project. The PMI feels this is one of the best forms of authority because expert authority is:

A. Long-lasting
B. Demanded
C. Earned
D. Temporary

Answer 25

ANSWER: C

Question 26

A project manager is assigned to a project that has four teams; one team each in the US, Ireland, Mexico and Korea. Because of the time and cultural differences, there will be challenges. The project sponsor understands that team-building might help those who have not been exposed to different cultures. Who is responsible for team-building?

A. Key stakeholders
B. The project manager
C. The project sponsor
D. Senior management

Answer 26

ANSWER: B

Question 27

The code of ethics requires us to file ethics complaints when:

A. They are supported by the facts
B. As soon as we suspect them
C. Our boss tells us to report them
D. The PMI asks us

Answer 27

ANSWER: A

Question 28

You are a project manager, have been contacted by the PMI to help investigate a complaint against one of the senior project managers of your company, who is also a PMP. Your report this contact to the PMO director. What must you do?

A. You must protect the senior project manager at all cost
B. You must do what the PMO director tells you to do
C. You must cooperate with PMI
D. You should refuse to cooperate with the PMI

Answer 28

ANSWER: C

Question 29

You, a project manager, have been working on some quality control processes at a state government contractor office. You observe that a project team member has been reselling some materials that he declares are scrap to someone outside the office. The original material is expensive. What should you do?

A. Report this to the state auditor’s office
B. Report this to the state government contractor office
C. Report the employee to the local police
D. Report this violation to the PMI

Answer 29

ANSWER: B