Bootcamp Chapter 10 Flashcards
If you add one more person to a team of five people, how many more lines of communication will there be?
A. 15
B. 10
C. 5
D. 4
ANSWER: C
Number of communication links= F=Nx(N-1)/2 where N is the number of people on the team.
For five people, the number of communication links would be: 5x(5-1)/2=5x4/2=20/2=10
For six people, the number of communication links would be: 6x(6-1)/2=6x5/2=30/2=15
The communication lines go from 10 lines to 15 by adding one more person to the team, so there would be 5 more lines of communication.
Which of the following is the most important skill for a project manager to have?
A. Communication
B. Organization
C. Leadership
D. Technical
ANSWER: A
According to PMI, 90% of a project manager’s time is spent communication
Which of the following communications strategies can you use to help ensure that listening and understanding has actually occurred?
A. Nonverbal cues
B. Meetings
C. Volume modulation
D. Repetition
ANSWER: D
Repetition is a communication enhancer.
The primary goal of the Plan Communications Management process is to:
A. Determine who will distribute information
B. Develop a communications management plan
C. Identify key stakeholders
D. Determine when stakeholders need information
ANSWER: B
The Plan Communications Management process produces a communications management plan.
On two occasions, a project stakeholder has informed you, the PM, that the performance reports that he is receiving are difficult to understand. All the other stakeholders have been very satisfied with the reports. Which of the following is the best step to take?
A. Update the issues log
B. Update the communications management plan
C. Provide the stakeholder with additional work performance data
D. Perform communication requirements analysis
ANSWER: D
Communication is a _____ management discipline as well as a project management discipline?
A. General
B. Specific
C. Functional
D. New
ANSWER: A
Answer B, C and D do not fit the question
You and one of your project team members frequently experience miscommunication when exchanging e-mails. You think this issue is due to the lack of immediate feedback when using e-mail. Which of the following communication methods might improve communication between you and the team member?
A. Pull
B. Push
C. Interactive
D. Basic
ANSWER: C
In the interactive communication method, two or more parties have a multidirectional exchange, which allows for immediate feedback and clarification, if needed.
A project stakeholder asks you for a revised estimate for the completion date of the current phase of your project. What kind of performance report should you provide to this stakeholder?
A. Status report
B. Progress report
C. Forecast
D. Variance analysis
ANSWER: C
A forecast is a prediction of future completion for schedule and cost.
A project stakeholder calls you and expresses concern about an aspect of the project team’s approach to executing project work. Which of the following is an appropriate next step for you, the project manager, to take?
A. Create a change request
B. Record this information in the issue log
C. Update the communication management plan
D. Send an e-mail to the project team telling them to change their approach
ANSWER: B
The issue log is a place to record disputes or open discussion items.
Which of the following is not a tools and technique of the Manage Communications process?
A. Communication technology
B. Communications management plan
C. Communication methods
D. Communication models
ANSWER: B
The communications management plan is an input to the Manage Communications process
In the context of Project Communications Management, internal communication can best be described as:
A. Communication with colocated team members
B. Communication within the project
C. Communication within the project management office
D. Communication with other organizations
ANSWER: B
Internal communication is communication within the project
Which one of the following items should you use during the Manage Communications process?
A. Work performance data
B. Work performance information
C. Work performance reports
D. Work performance indicators
ANSWER: C
Work performance reports are inputs to the Manage Communications process
The Control Communications process might generate:
A. Change requests
B. Work performance reports
C. Project communications
D. A communications management plan
ANSWER: A
Change requests are outputs of the Control Communications process, which are then processed through the Perform Integrated Change Control process
You are on conference calls with members of an international project team. You use a common English idiomatic saying, and one of the team members-who is not a native English speaker-asks you for clarification. This is an example of which of the following barriers to communication:
A. Noise or distance
B. Distorted perception
C. Transmission error
D. Poorly encoded message
ANSWER: C
Transmission errors are misunderstandings that are due to communicators being from different cultural backgrounds or different native languages
Which of the following is not a factor that would influence your choice of which communication technologies to specify in the communications mangement plan?
A. Urgency
B. Availability
C. Expertise of staff
D. Work performance data
ANSWER: D
