BOOK 20, community relations guide Flashcards
the purpose of the guide is to provide a system that allows the dept. to efficiently and effectively implement the ultimate goal of community service through?
outreach programs
positive community relations activities
positive public relations activities
approximately ? % of our calls are for emergency medical services, ? % are for fires, and 20 % are various service related calls.
74
6
all requests for fire dept. involvement shall be forwarded to the proper resource as soon as possible for processing. the contact person requesting fire dept. participation should be notified within ? or as soon as possible thereafter.
24 hours
no participation in emergency by visitors on a non fire service professional ride along shall be permitted. ride alongs shall be for observation purposes only, and not to exceed ?
8 hours
upon receiving notification of an upcoming community event, the station commander shall do all of the following?
verify the first in of the event
check the battalion and station calendars for scheduling conflicts
determine the number of resources necessary to attend
the community relations team is a ? tiered effort that provides for a degree of control and guidance over the implementation of the dept. decentralized community and public relations efforts.
three
ride along requests from fire service professionals shall be made in writing, a minimum of ? prior to the date of the desired visit. in the event circumstances do not permit the time frame to be met, a verbal request may be considered by the fire chief through the community liaison office.
14 days
upon receiving notification of an upcoming community event, the station commander shall handle all of the following?
verify the first in district of the event
identify the possible levels of fire dept. commitment to the event
determine the number of resources necessary to attend
the dept. goal in community relations is to?
strengthen and nurture strong ties with all segments of the city
our customer service begins with?
respect
the ? make up of a specific neighborhood will determine the primary concern of which the members of a fire station should focus.
physical
social
each fire station will develop and maintain its own informational systems which will be enhances as new contacts are made and new info collected. community ID should be considered a ? process.
continual
the success of the fire stations community efforts will be directly correlated to their understanding of the ? of community involvement.
purpose
needs
benefits
the use of a fire station or apparatus in a television production requires the approval of?
fire chief
the approval for a ride on dept. apparatus for a homecoming parade requires the approval of?
battalion commander
