Basic Info

Question 1

What are these?

1. hit by a car
2. traumatic lacerations
3. vomiting
4. diarrhea
5. seizures
6. dyspnea
7. poisoning
8. urinary tract obstruction
9. cardiovascular shock

Answer 1

typical ECC cases

Question 2

What should you never do over the phone?

Answer 2

Never make a medical diagnosis or rule out an emergency over the phone

Question 3

What advise can you give to a client to address immediate problems before transporting the animal to the vet? (3)

Answer 3

1. Apply a padded bandage to an open wound
2. Give Karo syrup orally to an animal who is hypoglycemic
3. Give hydrogen peroxide orally to animal that just ingested a toxic substance

Question 4

When are these things required for you do?

1. Greet client and assess the patient upon arrival to veterinary hospital
2. Introduce yourself and explain your role in the care for their pet
3. Express concern/empathy about their animal’s condition
4. ask open-ended questions and practice reflective listening when collecting medical history

Answer 4

interact with clients at the hospital

Question 5

What does triage mean?

Answer 5

to sort

Question 6

What is the purpose of triage?

Answer 6

to determine the priority with which patients need to be treated

Question 7

When do these things need to be done? (3)

1. Obtain patient history from owner
2. Perform an initial assessment by observing patient
3. Perform physical examination and obtain vital signs

Answer 7

upon arrival of the patient

Question 8

What are the 4 classifications of emergency patients?

Answer 8

1. non-urgent
2. urgent
3. emergency
4. life threatening

Question 9

What classification of patient is this? (3)

1. Patient can wait
2. Patient history and physical exam findings presented to veterinarian
3. Thorough exam and diagnostics are recommended

Answer 9

Non-Urgent

Question 10

What classification of patient is this? (4)

1. Patient taken to exam room for physical exam
2. Treatment consent form
3. CPR directive signed by owner
4. Thorough exam by veterinarian and discussion of treatment plan with owner

Answer 10

Urgent

Question 11

What is the classification of this patient? (2)

1. Immediate medical stabilization is necessary
2. Treatment consent acquired from owner
3. CPR directive signed by owner
4. Initial stabilization begins while medical history is collected

Answer 11

Emergent

Life Threatening

Question 12

Owners of hospitalized patients or outpatients requiring diagnostic tests or treatments must complete/authorize a series of forms giving permission for medical treatment. (2)

Answer 12

1. treatment consent form

2. estimate of charges

Question 13

Medical record will be created upon admittance, record will include… (3)

Answer 13

1. client contact info
2. signed copy of estimate, treatment consent form, and CPR directive
3. treatment sheets