8. Taking an Application [Script]

Question 1

And the address…

Ask for pertinent info

Answer 1

• And the address you want the policy sent to?
• Could you please confirm the spelling of your name for me?
• What state were you born in?
• What is your doctor’s name?

Question 2

Now [Client], most of…

Effective Date

Answer 2

“Now Betty most of my clients want their coverage to start as soon as possible but the earliest I can start yours is 2 business days from today, would that be a good day for your bank to send in your first payment?

Question 3

And so that you…

Reoccuring billing date

Answer 3

Ok great then all your future payments will be on the day you receive your governments benefits on what day is that?”

Question 4

Now do you do…

Payment details

Answer 4

Now do you do your banking at a bank or local credit union?
Ok great, is this a savings or checking account?
Go ahead and get your account info if you have your check book or a recent statement - let me know when you’re ready…

Question 5

Now look on…

Routing info

Answer 5

Now look on the bottom left of the check and read me those numbers - which is the routing number.

Question 6

Ok so that’s…

Account info

Answer 6

Ok so that’s (name).

Go ahead and read me the account number when you’re ready - which is the number to the right of the routing number.

Ok so let me read those back to you. Your routing number is (number) and your account is (number) is that correct [client]?

Question 7

Great and what’s…

Social Security number

Answer 7

Great and what’s your social?

Hey, look, I get it, but they have to match up the death certificate with the social security number on the policy to get this to pay out to (beneficiary) – what’s the first three numbers?

Question 8

Uh, it looks here…

Additional Medicare Savings

Answer 8

Uh, it looks here the system is saying you qualify for a discount on your Medicare Supplement.
* Do you have a plan F, G or N?
* Do you recall how much you’re paying per month?

Question 9

Yep, the system’s…

Bundling Question

Answer 9

Yep, the system’s saying that for the exact same benefits, same doctors, same hospitals – same great customer service – the exact same plan. The new price will be $X per month which is a savings of $X per year. Do you want to go ahead and bundle those two together to get the discount?

Question 10

Excellent – we’ll have…

Confirm Billing Date

Answer 10

Excellent – we’ll have your new Medicare Supplement policy start on X date.