1. The Greeting [Script] Flashcards
The greeting allows you to inform the prospect about the reason your calling and to handle any objection to presenting their plan options.
Hi [Client Name]…
Introduction
Hi [Client Name]? Hey [Client Name], this is [Agent], how you doin today?
Well, I’m with…
Reason for my call
Well, I’m with [company], and the reason for my call, is that you recently requested, some information, about the state approved, final expense, burial programs, and you mentioned that your favorite [question] is [answer], does that ring a bell?
So what prompted…
Aged Lead Response
So what prompted you to look into it? Did you ever get that checked off your to do list?
Eh no worries…
“I already have coverage…”
Eh no worries. I’m glad you have it taken care of, frankly I’d be surprised if you didn’t.
But most people I speak with, find this information very valuable. And besides, I’m not asking you to make any changes.
I totally understand…
“I’m not interested…”
I totally understand. My job is just to get you all the information on this, in the shortest amount of time possible, so that you can make a decision, on your own time, whenever you’re ready.
I understand, I’m…
“I’m busy…”
I understand, I’m busy too! My job is just to get you, all the information on this, in the shortest amount of time possible, so that you can make a decision on your own time, whenever you’re ready.
I understand. Look…
“I don’t remember…”
I understand. Look it’s my fault I haven’t gotten back to you sooner!
We’ve had an overwhelming response in your area, and it’s been almost impossible for me to follow up with everyone - but I’m really glad I got ahold of you now!
I hear what you’re…
“I thought this was free…”
I hear what you’re saying, I hear that all the time. It’s just my job, to get you all the information, on the plans that are out there - and the lowest rates available in your area.
I totally undersand…
“I can’t afford it…”
I totally understand, we work with people living on a fixed income, all the time.
99% of our clients live on a fixed income – and at the very least, our clients are able to get programs in place for about $40 a month.
If we were able to find you something that could help your family, would $40 a month take food off your table?
Man you probably…
“I get too many calls…”
Man, you probably get calls like this all the time don’t ya?
You must be pretty popular then – you got a lot of friends?
Were you looking…
Who is it for?
Were you looking for information for yourself or for a loved one?
