1. The Greeting [12 Steps]

Question 1

1. Aged Lead Scenario
2. Call Back Scenario
3. Live Transfer Scenario
4. Rebuff #1: “I’m not interested…”
5. Rebuff #2: “I already have coverage…”
6. Rebuff #3: “I’m busy…”
7. Confusion #1: “I get too many phone calls…”
8. Confusion #2: “I don’t remember…”
9. Confusion #3: “I thought this was free…”
10. Suspicious #1: “Who is this?”
11. Suspicious #2: “I’m just shopping around…”
12. Suspicious #3: “Just give me the price…”

Answer 1

What are the 12 steps in The Greeting?

Question 2

Step 1 in The Greeting?

Answer 2

Aged Lead Scenario

Question 3

_____ Scenario

Answer 3

Aged Lead

Question 4

Step 2 in The Greeting?

Answer 4

Call Back Scenario

Question 5

_____ Scenario

Answer 5

Call Back

Question 6

Step 3 in The Greeting?

Answer 6

Live Transfer Scenario

Question 7

_____ Scenario

Answer 7

Live Transfer

Question 8

Step 4 in The Greeting?

Answer 8

Rebuff #1: “I’m not interested…”

Question 9

Rebuff #1:

Answer 9

“I’m not interested…”

Question 10

Step 5 in The Greeting?

Answer 10

Rebuff #2: “I already have coverage…”

Question 11

Rebuff #2:

Answer 11

“I already have coverage…”

Question 12

Step 6 in The Greeting?

Answer 12

Rebuff #3: “I’m busy…”

Question 13

Rebuff #3:

Answer 13

“I’m busy…”

Question 14

Step 7 in The Greeting?

Answer 14

Confusion #1: “I get too many phone calls…”

Question 15

Confusion #1:

Answer 15

“I get too many phone calls…”

Question 16

Step 8 in The Greeting?

Answer 16

Confusion #2: “I don’t remember…”

Question 17

Confusion #2:

Answer 17

“I don’t remember…”

Question 18

Step 9 in The Greeting?

Answer 18

Confusion #3: “I thought this was free…”

Question 19

Confusion #3:

Answer 19

“I thought this was free…”

Question 20

Step 10 in The Greeting?

Answer 20

Suspicious #1: “Who is this?”

Question 21

Suspicious #1:

Answer 21

“Who is this?”

Question 22

Step 11 in The Greeting?

Answer 22

Suspicious #2: “I’m just shopping around…”

Question 23

Suspicious #2:

Answer 23

“I’m just shopping around…”

Question 24

Step 12 in The Greeting?

Answer 24

Suspicious #3: “Just give me the price…”

Question 25

Suspicious #3:

Answer 25

“Just give me the price…”

Question 26

What are the 12 steps in The Greeting?

Answer 26

1. Aged Lead Scenario
2. Call Back Scenario
3. Live Transfer Scenario
4. Rebuff #1: “I’m not interested…”
5. Rebuff #2: “I already have coverage…”
6. Rebuff #3: “I’m busy…”
7. Confusion #1: “I get too many phone calls…”
8. Confusion #2: “I don’t remember…”
9. Confusion #3: “I thought this was free…”
10. Suspicious #1: “Who is this?”
11. Suspicious #2: “I’m just shopping around…”
12. Suspicious #3: “Just give me the price…”