8 - Expressing organisational purpose Flashcards

1
Q

2 learning outcomes - chapter 8

A
  • consider and analyse how the core aspects of the strategic journey: vision, mission, objectives and goals, contribute to and help to shape the purpose of the organisation
  • apply different models to the analysis of organisational purpose
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2
Q

4 elements of org purpose

A

Vision - what is our picture of the future
Mission - rationale and values - why?
Objectives - identify and clarify aspects of vision and mission
Goals - specific and deliverable objectives

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3
Q

Org purpose has to be segregated and viewed from 3 different time dimensions:

A

Past
Present
Future

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4
Q

Org purpose segregated and viewed from ‘Past’ dimension - 4 Qs

A

What can we learn from org’s history?

Have there been previous definitions or purpose and strategy?

What has been used to benchmark progress?

How has success been measured and recognised?

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5
Q

Org purpose segregated and viewed from ‘Present’ dimension - 4 Qs

A

What are today’s values?

Is the prevailing culture oblivious to, resistant to, or in need of change?

What are the restraining forces and parameters of today?

How is success measured today?

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6
Q

Org purpose segregated and viewed from ‘Future’ dimension - 4 Qs

A

What needs to change, and why?

Are the strategic views of different players disparate of aligned?

How far ahead can we realistically visualise?

What will be the success measures of the future?

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7
Q

Strategy Model - which three elements make up the tactical plan? (top left circle)

A

Implement - fulfilling tasks which have been defined as required and expected

Monitor results - in order to understand whether the strategy is working as expected

Adjust - people are empowered to make adjustments within parameters of current tactical plan

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8
Q

5 reasons why vision is fundamental aspect of development and challenging of strategy

A
  • Starts the process (awareness of need for change)
  • Requires a challenge to the purpose - is this being fulfilled?
  • Challenges existing perceived boundaries
  • Requires more than just extension of replication of current picture
  • Provides challenge for people involved
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9
Q

Bennis and Nanus definition of organisational vision

A

Mental image of a possible and desirable future of the organisation

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10
Q

Why is vision so fundamental in dev of strategy

A

It defines what the strategy is aiming for, and without a vision you can not have a strategy

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11
Q

Lynch’s wider definition of org vision

A

Challenging and imaginative picture of the future role and objectives of an organisation, significantly going beyond its current environment and competitive position

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12
Q

What does organisational vision identify?

A

A picture of the perceived outcome

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13
Q

What does organisational mission define?

A

The rationale and the values (of the vision)

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14
Q

Maccoby on organisational missions

A

Needs to be emotionally driven - emotionally charged needs and values of people involved need to be shaped into value system which gives mission of underlying drive and commitment from core players

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15
Q

Maccoby - 6 core aspects of human emotion to consider when shaping and developing meaning within organisational mission

A

Survival - defence of oneself/group
Relatedness - need to interact with others
Play - drive to explore/innovate
Information - desire to understand/learn
Dignity - need to feel part of while and recognise individual role
Mastery - requirement to feel in control of part of what we do

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16
Q

Lynch - 5 core traits (elements) that tend to sit within mission statement

A
  • Nature of business
  • Focus on needs of customer/consumer
  • Values and beliefs of org
  • Element of sustainable competitive edge
  • Reasons for existence
17
Q

Argenti on mission statements

A
  • More to do with public relations then strategic planning
  • Useful crafted output from planning process that should not be an input into that process
18
Q

Ashbridge mission model - 4 elements

A
  • Purpose (why does company exist?)
  • Values held by organisation and employees (what are they? who believes in them?)
  • Standards and behaviours (how do we achieve this?)
  • Strategy (viewed and developed holistically, recognising comp position and USP)
19
Q

What is the point of the Ashridge Mission Model?

A

Identify and challenge the core drivers and rational behind an organisation’s mission

20
Q

Distinguish between goals and objectives

A

Often used interchangeably, usually defined by how each org/individual uses them.

Mintzberg suggested an objective is a goal expressed in the form by which its attainment can be measured

21
Q

What do strategic objectives do?

A

Place vision and mission into a series of organisational statements and outcomes

22
Q

___________ thinking and ___________ objectives lead to ___________ results

A

SMART

23
Q

What is the point of SMART?

A

Identify and define objectives

24
Q

SMART - main 5 - others can be used as these are suggestive not prescriptive. Others may be more useful given organisation and context

A

Specific
Measurable
Attainable
Realistic
Timely

25
Q

SMART - S (4) - main one is listed first

A

Specific
Special
Significant
Seismic

26
Q

SMART - M (4)- main one is listed first

A

Measurable
Meaningful
Motivational
Massive

27
Q

SMART - A (5) - main one is listed first

A

Attainable
Achievable
Acceptable
Action-based
Accelerating

28
Q

SMART - R (4) - main one is listed first

A

Realistic
Relevant
Rational
Rewarding

29
Q

SMART - T (4) - main one is listed first

A

Timely
Traceable
Testing
Transforming

30
Q

Purpose of SMART

A

Simple guide to setting goals that ensures the goals are clear, focused and practical

31
Q

What is the ‘triple bottom line’?

A
  • Financial performance
  • Addition of value to shareholders and -stakeholders
  • Impact upon the world (economy, environment and society)
32
Q

What is the ‘triple bottom line’ concept?

A

Organisations should be looking at three core areas of strategic objective when considering longer-term sustainability

33
Q

Benefit of triple bottom line concept

A

Maintaining a positive organisational reputation

34
Q

Why should strategic alternatives always be considered?

A

There will always be more than one way to achieve the desired vision