7.6a The Social Environment: Ethics Flashcards

1
Q

What does the social environment consider?

A

The relationship between the business and the people and areas around where it operates

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2
Q

The social environment is split into what two key areas?

A
  • Demographic issues

- Corporate Social Responsibility

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3
Q

What does demographics involve?

A

Looking at the characteristics of the population

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4
Q

What two key stakeholder groups do demographic issues effect?

A
  • Employees

- Customers

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5
Q

What are the three key issues that we need to look at under demographic issues?

A
  • Impact of urbanisation and migration
  • Changes in lifestyle and buying behaviour
  • Growth of online business
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6
Q

Urbanisation definition

A

The increase in the proportion of people living in towns and cities as opposed to the countryside

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7
Q

Two main causes of urbanisation:

A
  • Natural increase

- Rural to urban migration

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8
Q

What do push factors do?

A

Drive people away from something - usually due to a lack of resources or facilities

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9
Q

What do pull factors do?

A

Attract people to an area

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10
Q

Opportunities of urbanisation:

A
  • Wider consumer base
  • Leads to development of shopping centres
  • External economies of scale
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11
Q

Threats of urbanisation:

A
  • Crime and pollution increase

- Lots of staff will be unskilled or unregistered leading to a weakening of the labour force

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12
Q

What is urbanisation a result of?

A

Migration

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13
Q

What is migration?

A

The permanent movement of people from one region to another

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14
Q

Opportunities of migration:

A
  • Increase in total AD via more C, so growth of GDP
  • Wider labour force to choose from
  • Develop and grow new markets
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15
Q

Threats of migration:

A
  • More demands on social services such as housing = increase G = raise taxes
  • Need to develop marketing and branding in different languages
  • Skill of labour may be diluted
  • Labour shortage
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16
Q

When do changes in society become threats to a business?

A

If they do not respond to these changes

17
Q

Changes the UK has recently seen:

A
  • Increase in single-person households
  • Increased awareness of environment
  • Expectation of 24/7 access to the business
18
Q

What is E-commerce?

A

Digitally enabled commercial transactions between organisations and individuals

19
Q

What does E-commerce cover?

A
  • Online sales
  • Online services
    Online payment methods
20
Q

What has E-commerce led to?

A
  • The arrival of pure-plays

- Businesses on the high street having to take an omnichannel approach

21
Q

Pure-play definition

A

A business that does business purely through the internet

22
Q

Omnichannel definition

A

A multi-channel distribution approach

23
Q

How do omnichannels help to maximise sales?

A

By ensuring that the products they sell are available in the right place at the right time in the right quantities

24
Q

Why has there been a growth of the internet?

A
  • Can order from and to anywhere
  • Can order 24/7
  • Possibly cheaper for consumer as producer has less costs to cover
25
Q

Drawbacks of buying online:

A
  • Cannot touch or try on products
  • Cannot easily compare
  • Cannot get it instantly
26
Q

Opportunities of E-commerce for businesses:

A
  • Reduced costs
  • Easier to judge what is popular
  • More immediate impact
27
Q

Threats of E-commerce for businesses:

A
  • Some customers are wary about putting their details online
  • Physical businesses have option to also offer E-commerce
  • Older customers might be unwilling to use technology