6 Administrative Functions

Question 1

Internal customers

Answer 1

Employees and members of the organization including emergency personnel, administrative staff, others

Question 2

External customers

Answer 2

Members of the general population within the service area

Question 3

Passive method of customer service information gathering

Answer 3

Waiting for a customer to express a specific need

Question 4

And emergency incident orders and directives are both considered mandatory because

Answer 4

Because of the situation

Question 5

To develop support for an unpopular order company officer should

Answer 5

Should find out why the order was issued

Question 6

Company officers may be assigned a number of administrative functions. These functions may include but are not limited to

Answer 6

Providing customer service.
Preparing and administering policies and procedures.
Preparing or assisting in the preparation of organization budget