5 Communications

Question 1

Interpersonal communication has the following characteristics

Answer 1

Casual language.
Casual nonverbal clues.
Frequent changes of the speaker and listener roles
. Spontaneity

Question 2

Interpersonal communication consists of the following five basic elements

Answer 2

Sender. 
Message. 
Receiver. 
Feedback to the sender. 
Interference

Question 3

Five general purposes for interpersonal communication

Answer 3

Learning. 
Relating. 
Influencing. 
Playing. 
Helping.

Question 4

What percentage of a message is nonverbal communication

Answer 4

93%, 55% his body language while 38% as vocal tone and inflection

Question 5

What percent of a transmitted message is actually verbal communication

Answer 5

7%

Question 6

Nonverbal communication consists of the following elements

Answer 6

Body language.
Vocal tone and volume.
Personal appearance

Question 7

Unlike hearing, listening is an active process that includes attending to

Answer 7

Understanding, remembering, evaluating, and responding to the speaker

Question 8

Oral communication skills are critical to imparting

Answer 8

Knowledge.
Describing skills.
Issuing commands.
Critiquing the training

Question 9

The primary types of formal speeches and presentations for company officers include

Answer 9

Persuasive.
Informative.
Instructional

Question 10

Persuasive speeches may be difficult to develop and yet it can be the most

Answer 10

The most important speech an officer can give

Question 11

The basic outline for persuading a group

Answer 11

1 Gain audience attention with introduction
2 Describe problem and demonstrate need for change in current situation
3 present best solution provide information and evidence to illustrate how it accomplishes goal
4. Describe a solution where it was you successfully before results and how it affects audience
5provide audience with basic steps to accomplish change

Question 12

When supporting data is compiled and analyzed what type of speech is the easiest to develop

Answer 12

Informative

Question 13

Informative speeches are used by company officers to

Answer 13

Provide status reports
Describe events
Give project updates
Provide unit level training
Educate the public and media

Question 14

Speech topics that classify them as informative

Answer 14

Ideas. 
Objectives. 
Procedures. 
People. 
Events

Question 15

Report presentations provide

Answer 15

Information such as project status report or proposed policy changes

Question 16

Public relations beaches are

Answer 16

To keep the public informed and address community concerns

Question 17

Public information speeches are

Answer 17

Typically media related

Question 18

One approach by the media company officers should politely direct questions and interview request to

Answer 18

Public information officer

Question 19

Any form of written communication can be considered

Answer 19

Public information, public record used in legal proceedings

Question 20

A documents scope is

Answer 20

The subject, topic or thesis statement, and how broad or narrow the coverage of it is

Question 21

Paragraph consists of 75 to 125 words equating to

Answer 21

A topic sentence and four or five supporting sentences

Question 22

Officer should remember that memos and emails are also considered to be

Answer 22

Public record documents

Question 23

Avoiding the use of personal email accounts for business related emails can eliminate

Answer 23

A liability for both the individual and the organization

Question 24

The majority of memos or emails can be written to give the following six pieces of information

Answer 24

Who what when where why and how

Question 25

Letters are generally use with persons groups and agencies where

Answer 25

Outside the organization

Question 26

To make sure a letter properly reflects the image of the organization the writer should

Answer 26

Proofread the letter.
Review the letter for accuracy in the content.
Have the superior approve the letter when necessary

Question 27

Two types of reports

Answer 27

Form-based. Narrative

Question 28

Narrative reports are written in what form

Answer 28

Essay

Question 29

Professional jargon should be limited to internal audiences and not used for readers who are

Answer 29

Outside the organization

Question 30

Types of narrative reports include

Answer 30

Justification. 
Recommendation. 
Progress. 
Progress and justification. 
Description

Question 31

A policy is

Answer 31

A guide to organizational decision-making

What Must be done

Question 32

Procedure is

Answer 32

A detailed plan of action that is similar and closely related to a policy

The steps required to comply with the policies

Question 33

All policy and procedure document to have some basic similarities and generally contain the following

Answer 33

Statement of purpose.
Statement of scope. Contents.
Procedures or policies organize my specific topic or function.
Appendix containing copies of forms that are referred to in the body of the text

Question 34

A request for proposal, RFP, defines what

Answer 34

The need of the organization and allows manufacturers or authorized distributors to decide if they can meet at specifications

Question 35

Mobile data computer

Answer 35

Has all the features of a mobile data terminal, but with the addition of the keyboard. Can allow two way communication via keyboard message

Question 36

Interoperability

Answer 36

The ability of a system to work with and use the parts or equipment of another system

Question 37

Communication procedures must accomplish two objectives

Answer 37

Establish the use of specific common terms, clear text, That mean the same thing to all emergency personnel

Establish a system of transmitting periodic progress reports to keep all units current on the progress

Question 38

The 5 Cs of radio communication include

Answer 38

Conscientiousness. 
Clarity. 
Confidence. 
Control. 
Capability

Question 39

Before keying A radio microphone officers should

Answer 39

Plan their transmission