5 Communications Flashcards
Interpersonal communication has the following characteristics
Casual language.
Casual nonverbal clues.
Frequent changes of the speaker and listener roles
. Spontaneity
Interpersonal communication consists of the following five basic elements
Sender. Message. Receiver. Feedback to the sender. Interference
Five general purposes for interpersonal communication
Learning. Relating. Influencing. Playing. Helping.
What percentage of a message is nonverbal communication
93%, 55% his body language while 38% as vocal tone and inflection
What percent of a transmitted message is actually verbal communication
7%
Nonverbal communication consists of the following elements
Body language.
Vocal tone and volume.
Personal appearance
Unlike hearing, listening is an active process that includes attending to
Understanding, remembering, evaluating, and responding to the speaker
Oral communication skills are critical to imparting
Knowledge.
Describing skills.
Issuing commands.
Critiquing the training
The primary types of formal speeches and presentations for company officers include
Persuasive.
Informative.
Instructional
Persuasive speeches may be difficult to develop and yet it can be the most
The most important speech an officer can give
The basic outline for persuading a group
1 Gain audience attention with introduction
2 Describe problem and demonstrate need for change in current situation
3 present best solution provide information and evidence to illustrate how it accomplishes goal
4. Describe a solution where it was you successfully before results and how it affects audience
5provide audience with basic steps to accomplish change
When supporting data is compiled and analyzed what type of speech is the easiest to develop
Informative
Informative speeches are used by company officers to
Provide status reports Describe events Give project updates Provide unit level training Educate the public and media
Speech topics that classify them as informative
Ideas. Objectives. Procedures. People. Events
Report presentations provide
Information such as project status report or proposed policy changes
Public relations beaches are
To keep the public informed and address community concerns
Public information speeches are
Typically media related
One approach by the media company officers should politely direct questions and interview request to
Public information officer
Any form of written communication can be considered
Public information, public record used in legal proceedings
A documents scope is
The subject, topic or thesis statement, and how broad or narrow the coverage of it is
Paragraph consists of 75 to 125 words equating to
A topic sentence and four or five supporting sentences
Officer should remember that memos and emails are also considered to be
Public record documents
Avoiding the use of personal email accounts for business related emails can eliminate
A liability for both the individual and the organization
The majority of memos or emails can be written to give the following six pieces of information
Who what when where why and how
Letters are generally use with persons groups and agencies where
Outside the organization
To make sure a letter properly reflects the image of the organization the writer should
Proofread the letter.
Review the letter for accuracy in the content.
Have the superior approve the letter when necessary
Two types of reports
Form-based. Narrative
Narrative reports are written in what form
Essay
Professional jargon should be limited to internal audiences and not used for readers who are
Outside the organization
Types of narrative reports include
Justification. Recommendation. Progress. Progress and justification. Description
A policy is
A guide to organizational decision-making
What Must be done
Procedure is
A detailed plan of action that is similar and closely related to a policy
The steps required to comply with the policies
All policy and procedure document to have some basic similarities and generally contain the following
Statement of purpose.
Statement of scope. Contents.
Procedures or policies organize my specific topic or function.
Appendix containing copies of forms that are referred to in the body of the text
A request for proposal, RFP, defines what
The need of the organization and allows manufacturers or authorized distributors to decide if they can meet at specifications
Mobile data computer
Has all the features of a mobile data terminal, but with the addition of the keyboard. Can allow two way communication via keyboard message
Interoperability
The ability of a system to work with and use the parts or equipment of another system
Communication procedures must accomplish two objectives
Establish the use of specific common terms, clear text, That mean the same thing to all emergency personnel
Establish a system of transmitting periodic progress reports to keep all units current on the progress
The 5 Cs of radio communication include
Conscientiousness. Clarity. Confidence. Control. Capability
Before keying A radio microphone officers should
Plan their transmission
