4 Human Resources Management I Flashcards
Throughout the planning process, planning models provide a systematic approach to decision-making. A planning model is a five step approach to problem-solving
Step one, identify Step two, select Step three, design. Step four, implement. Step Five, evaluate.
Examples of company level planning can include the following
Tasks and activities.
Preincident planning.
Company level training.
Company level inspections
To make a recommendation for modification, the company officer should document
Situation description.
Recommended alteration.
Justification for recommendation.
Projected outcome of alteration
Above all else company officer must always consider
Personnel safety
Probation periods usually last how long
6 to 18 months
A favorable work environment includes compliance with
Organizational policies.
Practices.
Procedures.
And the law.
And unfavorable work environment occurs when employees in the workplace are subjected to a pattern of
Offensive conduct or behaviors, such as sexual harassment or hazing
Eliminating an unfavorable environment and preventing sexual-harassment responsibilities of
All members of the organization
For a hostile work environment to exist it must be pervasive, lasting over time, and is not limited to
And off-color remark or two that in employee found annoying
Signs and symptoms associated with excessive stress include
Difficulty concentrating or staying focused Temporary loss of short-term memory Obsessive thoughts Loss of mental flexibility Tendency to withdraw or become isolated InVulnerable feelings Fantasy or wishful thinking experiences Autopilot mind to focus Abuse of alcohol and drugs Sleep disorders
Each generally excepted conflict management style is based on
The concern for the other party and oneself
Five methods of resolving conflict
Avoiding. Accommodating. Forcing. Negotiating. Collaborating.
Collaborating conflict is also called
The problem-solving style
Avoiding conflict
Taking a nonassertive or passive approach
Accommodating conflict
Appeasing others by passively giving into their positions
Forcing conflict
Relying on an aggressive and uncooperative approach
Negotiating conflict
Reaching a compromise solution that all parties can agree upon
Collaborating conflict
Sharing of information openly and honestly
When a conflict is unable to be resolve the alternative method is an internal conflict or dispute resolution process. Some benefits of this process include
Relationships are maintained. Extra publicity is avoided. Costly litigation is avoided. Organization and participant to control the process. Participants control the resolution.
Some possible reasons people break the rules include
Resentment.
Boredom.
Ignorance.
Stress.
Discipline has been defined as
Training that corrects
The main purpose of discipline is
To educate. Discipline should not be imposed to correct inappropriate behavior and not to punish person but to educate them
Discipline in the fire and emergency services is designed to
Provide positive motivation.
Ensure compliance with established rules regulations and standards and procedures. Provide direction
Progressive discipline starts with
Training and education to correct the first instance the employee fails to meet performance standards, or violates the rules of conduct
If there are additional offenses progressive discipline is performed how
Progresses to punitive, formal sanction, measures
Progressive discipline usually involves the following three levels
Preventative action.
Corrective action.
Punitive action.
Corrective action differs from Preventative action primarily in that it is always done
Always done in writing
Punitive action can sometimes be the first disciplinary action when
The subject commits a very serious violation of organizational rules as a first offense
What disciplinary action is the company officer most likely to use
Preventative action
Discipline may only be administered for violations of the following
Written policies Procedures Rules Regulations Standard operating procedures/guidelines Verbal orders
A grievance may be launched by the subordinate or the labor representative of the company officer does not follow
The agreement procedures when administering a disciplinary action
