4 Human Resources Management I

Question 1

Throughout the planning process, planning models provide a systematic approach to decision-making. A planning model is a five step approach to problem-solving

Answer 1

Step one, identify
Step two, select
Step three, design. 
Step four, implement.
Step Five, evaluate.

Question 2

Examples of company level planning can include the following

Answer 2

Tasks and activities.
Preincident planning.
Company level training.
Company level inspections

Question 3

To make a recommendation for modification, the company officer should document

Answer 3

Situation description.
Recommended alteration.
Justification for recommendation.
Projected outcome of alteration

Question 4

Above all else company officer must always consider

Answer 4

Personnel safety

Question 5

Probation periods usually last how long

Answer 5

6 to 18 months

Question 6

A favorable work environment includes compliance with

Answer 6

Organizational policies.
Practices.
Procedures.
And the law.

Question 7

And unfavorable work environment occurs when employees in the workplace are subjected to a pattern of

Answer 7

Offensive conduct or behaviors, such as sexual harassment or hazing

Question 8

Eliminating an unfavorable environment and preventing sexual-harassment responsibilities of

Answer 8

All members of the organization

Question 9

For a hostile work environment to exist it must be pervasive, lasting over time, and is not limited to

Answer 9

And off-color remark or two that in employee found annoying

Question 10

Signs and symptoms associated with excessive stress include

Answer 10

Difficulty concentrating or staying focused
Temporary loss of short-term memory
Obsessive thoughts
Loss of mental flexibility
Tendency to withdraw or become isolated
InVulnerable feelings
Fantasy or wishful thinking experiences
Autopilot mind to focus
Abuse of alcohol and drugs
Sleep disorders

Question 11

Each generally excepted conflict management style is based on

Answer 11

The concern for the other party and oneself

Question 12

Five methods of resolving conflict

Answer 12

Avoiding. 
Accommodating. 
Forcing. 
Negotiating. 
Collaborating.

Question 13

Collaborating conflict is also called

Answer 13

The problem-solving style

Question 14

Avoiding conflict

Answer 14

Taking a nonassertive or passive approach

Question 15

Accommodating conflict

Answer 15

Appeasing others by passively giving into their positions

Question 16

Forcing conflict

Answer 16

Relying on an aggressive and uncooperative approach

Question 17

Negotiating conflict

Answer 17

Reaching a compromise solution that all parties can agree upon

Question 18

Collaborating conflict

Answer 18

Sharing of information openly and honestly

Question 19

When a conflict is unable to be resolve the alternative method is an internal conflict or dispute resolution process. Some benefits of this process include

Answer 19

Relationships are maintained. 
Extra publicity is avoided. 
Costly litigation is avoided. 
Organization and participant to control the process. 
Participants control the resolution.

Question 20

Some possible reasons people break the rules include

Answer 20

Resentment.
Boredom.
Ignorance.
Stress.

Question 21

Discipline has been defined as

Answer 21

Training that corrects

Question 22

The main purpose of discipline is

Answer 22

To educate. Discipline should not be imposed to correct inappropriate behavior and not to punish person but to educate them

Question 23

Discipline in the fire and emergency services is designed to

Answer 23

Provide positive motivation.

Ensure compliance with established rules regulations and standards and procedures. Provide direction

Question 24

Progressive discipline starts with

Answer 24

Training and education to correct the first instance the employee fails to meet performance standards, or violates the rules of conduct

Question 25

If there are additional offenses progressive discipline is performed how

Answer 25

Progresses to punitive, formal sanction, measures

Question 26

Progressive discipline usually involves the following three levels

Answer 26

Preventative action.
Corrective action.
Punitive action.

Question 27

Corrective action differs from Preventative action primarily in that it is always done

Answer 27

Always done in writing

Question 28

Punitive action can sometimes be the first disciplinary action when

Answer 28

The subject commits a very serious violation of organizational rules as a first offense

Question 29

What disciplinary action is the company officer most likely to use

Answer 29

Preventative action

Question 30

Discipline may only be administered for violations of the following

Answer 30

Written policies
Procedures
Rules
Regulations
Standard operating procedures/guidelines
Verbal orders

Question 31

A grievance may be launched by the subordinate or the labor representative of the company officer does not follow

Answer 31

The agreement procedures when administering a disciplinary action