3 Leadership And Supervision Flashcards
369 degree feedback evaluation
Eval method that incorporates feedback from multiple sources such as the worker peers supervisors subordinates. Anonymous, subjective
Command presence
Ability to identify components of a situation, assess need for action, determine nature of intervention, initiate action, having the ability to take the action
To achieve or have command presence it may be helpful to have the following attributes
Self confidence Trustworthiness Consistency Responsibility Acceptance Expertise
8 steps to create command presence
1 know what the situation is
2 know what resources available to apply to situation
3 develop strategies and tactics to resolve situation
4 listen to all points of view when appropriate
5 make the decision
6 implement decision
7 evaluate and modify as needed
8 take responsibility for decision
Common unethical behavior is lying, four reasons for lying
Basic needs
Affiliation
Self esteem
Self gratification
Code of ethics policy
Brief, one or two page statement of organizations values and expected behavior of members
Includes the process of directing overseeing and controlling activities of other individuals
Supervision
Refers to administration and control of projects, programs, situations, or organizations
Management
A supervisor is anyone who
Is responsible for the activities of one or more subordinate employees
Activities should be categorized Into three levels of priority
Emergency response
Preparation for emergency response
Organizational duties
Monitoring interaction between members is one way to anticipate
Personnel problems
Pattern of thinking that includes self deception, peer pressure, and conformity to group ethics
Group think
The best tool for combating groupthink
Team diversity
Objectives and goals must be established, using smart acronym
Specific Measurable Attainable Relevant Time bound
Employees should be involved in establishing goals and objectives using one of three methods
Require employee to accomplish specific task
Supervisor choses method, employee performs
Delegate tasks
Employee choses method
Use democratic leadership principles
Members have opportunity to establish goals and objectives during planning
Four stage development of an effective team
Forming
storming
Norming
Performing
Forming stage of team building
Employees initially uncertain of their roles in the group. Relationships grow and begin to see selves as part of the group
Storming stage of team building
Conflicts resulting as members jockey for informal leadership or influence over group. May occur when new officer joins existing crew of older members.
Most critical aspect of successful team building is to reduce the amount of time the group spends in what phase
Storming
Norming phase of team building
Group establishes and adheres to its own set of norms and values. Closer and more cohesive team.
Performing stage of team building
Supervisor works to maintain team spirit as group accomplishes its objectives. True team now, leadership shared by all
Best way to motivate personnel is to create an environment where personnel can be
Invested in their work and excel in their positions
A supportive and motivating environment can be created by a number of methods
Empower employees
Provide reward and incentive
Coach, council, mentor
Celebrate accomplishments
To avoid lessening the value of recondition, awards should be given when
As son as possible following the accomplishment
Four step counseling method
Describe current performance
Describe the desired performance
Gain a commitment for change
Follow up the commitment
Mentoring includes
Providing career choice guidance Assist in gaining special training Provide outside resources Make challenging work assignments Monitor achievements of subordinates Encourage diversity training.
Primary resources provided by tax money through political and economic support are generally considered to be
Personnel Facilities Apparatus Tool and equipment Legal jurisdiction (authority)
Management process includes four functions
Planning
Organizing
Directing
Controlling
Planning determines in advance what an organization group or individual should do and how to do it. It is the foundation of what process
Management process
Leadership trait, supervisory ability
Planning organizing directing and controlling in order to coordinate efforts of the unit to accomplish goals
Policies procedures and rules that are used frequently to manage day-to-day activities
Standing
Accomplish specific objective such as development of program project or budget. Intended to reach objective in short period of time
Single use
Chart the course of the organization over an indefinite future that is divided into definite time periods.
Strategic
Focus on how objectives will be accomplished. Do you want factors that are within the control of the organization. Objective and fact-based.
Operational, administrative
create alternative plans that can be implemented in the event of unforeseen events making our original plans unsuitable
Contingency
