3 Leadership And Supervision

Question 1

369 degree feedback evaluation

Answer 1

Eval method that incorporates feedback from multiple sources such as the worker peers supervisors subordinates. Anonymous, subjective

Question 2

Command presence

Answer 2

Ability to identify components of a situation, assess need for action, determine nature of intervention, initiate action, having the ability to take the action

Question 3

To achieve or have command presence it may be helpful to have the following attributes

Answer 3

Self confidence 
Trustworthiness
Consistency
Responsibility
Acceptance
Expertise

Question 4

8 steps to create command presence

Answer 4

1 know what the situation is
2 know what resources available to apply to situation
3 develop strategies and tactics to resolve situation
4 listen to all points of view when appropriate
5 make the decision
6 implement decision
7 evaluate and modify as needed
8 take responsibility for decision

Question 5

Common unethical behavior is lying, four reasons for lying

Answer 5

Basic needs
Affiliation
Self esteem
Self gratification

Question 6

Code of ethics policy

Answer 6

Brief, one or two page statement of organizations values and expected behavior of members

Question 7

Includes the process of directing overseeing and controlling activities of other individuals

Answer 7

Supervision

Question 8

Refers to administration and control of projects, programs, situations, or organizations

Answer 8

Management

Question 9

A supervisor is anyone who

Answer 9

Is responsible for the activities of one or more subordinate employees

Question 10

Activities should be categorized Into three levels of priority

Answer 10

Emergency response
Preparation for emergency response
Organizational duties

Question 11

Monitoring interaction between members is one way to anticipate

Answer 11

Personnel problems

Question 12

Pattern of thinking that includes self deception, peer pressure, and conformity to group ethics

Answer 12

Group think

Question 13

The best tool for combating groupthink

Answer 13

Team diversity

Question 14

Objectives and goals must be established, using smart acronym

Answer 14

Specific
Measurable
Attainable
Relevant 
Time bound

Question 15

Employees should be involved in establishing goals and objectives using one of three methods

Answer 15

Require employee to accomplish specific task
Supervisor choses method, employee performs
Delegate tasks
Employee choses method
Use democratic leadership principles
Members have opportunity to establish goals and objectives during planning

Question 16

Four stage development of an effective team

Answer 16

Forming
storming
Norming
Performing

Question 17

Forming stage of team building

Answer 17

Employees initially uncertain of their roles in the group. Relationships grow and begin to see selves as part of the group

Question 18

Storming stage of team building

Answer 18

Conflicts resulting as members jockey for informal leadership or influence over group. May occur when new officer joins existing crew of older members.

Question 19

Most critical aspect of successful team building is to reduce the amount of time the group spends in what phase

Answer 19

Storming

Question 20

Norming phase of team building

Answer 20

Group establishes and adheres to its own set of norms and values. Closer and more cohesive team.

Question 21

Performing stage of team building

Answer 21

Supervisor works to maintain team spirit as group accomplishes its objectives. True team now, leadership shared by all

Question 22

Best way to motivate personnel is to create an environment where personnel can be

Answer 22

Invested in their work and excel in their positions

Question 23

A supportive and motivating environment can be created by a number of methods

Answer 23

Empower employees
Provide reward and incentive
Coach, council, mentor
Celebrate accomplishments

Question 24

To avoid lessening the value of recondition, awards should be given when

Answer 24

As son as possible following the accomplishment

Question 25

Four step counseling method

Answer 25

Describe current performance
Describe the desired performance
Gain a commitment for change
Follow up the commitment

Question 26

Mentoring includes

Answer 26

Providing career choice guidance
Assist in gaining special training
Provide outside resources
Make challenging work assignments
Monitor achievements of subordinates
Encourage diversity training.

Question 27

Primary resources provided by tax money through political and economic support are generally considered to be

Answer 27

Personnel
Facilities
Apparatus
Tool and equipment
Legal jurisdiction (authority)

Question 28

Management process includes four functions

Answer 28

Planning
Organizing
Directing
Controlling

Question 29

Planning determines in advance what an organization group or individual should do and how to do it. It is the foundation of what process

Answer 29

Management process

Question 30

Leadership trait, supervisory ability

Answer 30

Planning organizing directing and controlling in order to coordinate efforts of the unit to accomplish goals

Question 31

Policies procedures and rules that are used frequently to manage day-to-day activities

Answer 31

Standing

Question 32

Accomplish specific objective such as development of program project or budget. Intended to reach objective in short period of time

Answer 32

Single use

Question 33

Chart the course of the organization over an indefinite future that is divided into definite time periods.

Answer 33

Strategic

Question 34

Focus on how objectives will be accomplished. Do you want factors that are within the control of the organization. Objective and fact-based.

Answer 34

Operational, administrative

Question 35

create alternative plans that can be implemented in the event of unforeseen events making our original plans unsuitable

Answer 35

Contingency