5.6 - Troubleshooting Printers Flashcards
How can you test if the printer itself is working properly?
Use the test page feature built into Windows, accessible either through Windows settings or the printer’s properties. This will print a standard test page and confirm if the Windows configuration, device connection, and printer are functioning correctly.
What might you need to do if the output from a test page looks incorrect?
Research what’s causing the issue, as incorrect output might indicate problems with the printer configuration, driver, or hardware.
What should you do if you see a line running down an inkjet printer page?
Clean or replace the print heads of the inkjet printer.
What should you do if you see a line running down a page from a laser printer?
Replace the photosensitive drum and possibly the toner cartridge.
What might cause very light or blank output on a printed page?
Problems with the toner (laser printer) or ink (inkjet printer).
What is a common cause of ghost or shadow printing in laser printers?
Issues with the cleaning process in the printer, causing previously printed information to appear again.
What could be indicated by seeing parts of a page repeated later on down the page?
A problem with the cleaning process or a scratched photosensitive drum in a laser printer.
What could cause garbled print output with strange characters?
Using a bad printer driver or specifying the wrong printer model in the configuration. Check if the printer driver matches the printer’s model.
What might cause toner to smudge when touched on a laser printer output?
The toner has not been properly fused to the paper, likely due to a malfunctioning fuser assembly.
What should you check if you receive a printer error related to paper size?
Ensure the correct size paper is installed in the appropriate tray and modify the device configuration if needed.
What should you do if you encounter a paper jam in a printer?
Carefully remove the paper without leaving any pieces behind. Check the paper path and tray for issues.
What could cause a printer to pick up multiple pages at once or fail to pick up pages?
Check the condition of the pickup rollers and the printer tray for damage or wear.
What might be the reason for creased pages coming out of the printer?
A problem with the paper path or using the wrong weight of paper. Consult the printer documentation for correct paper specifications.
What should you do if the print spooler service repeatedly fails?
Check the Windows Event Viewer for details on the crash. Delete any corrupted print jobs that may be causing the issue.
How can you address color mismatches between screen and print output?
Calibrate both the screen and the printer. Use a calibration tool for accurate color representation.
