400-19 Microcomputer Regulations Flashcards
Only software and hardware owned by the City of Houston and approved by the department’s Office of Technology Services shall be installed or used with department microcomputers.
No employee shall install or use any personal or privately owned microcomputer hardware, components, or software with any department microcomputer system. Only the _____ may approve any exception to this policy.
Office of Technology Services
Microcomputer.
An individual computer or a group of computers connected to each other by a network. Examples of microcomputers include desktop and laptop computers, tablets, and file servers.
Service Requests.
Requests for additional or replacement technology equipment, software, or support services that are submitted through a division’s technology coordinator and division commander to the Office of Technology Services for procurement or fulfillment.
Routine repair and restoration of existing technology shall be directed to the Office of Technology Services’ Service Desk.
Service requests include, but are not limited to, new equipment, software and hardware procurement, and telephone services.
RESPONSIBILITIES
The Office of Technology Services is responsible for:
a. Establishing purchasing guidelines for _____
b. Maintenance of _____
c. Servicing and arranging all repairs for _____
d. Creation of regulations regarding the use of _____
e. _____for routine maintenance and repair of microcomputers and hardware.
f. _____of all microcomputer hardware, components, and software as they
are received in and issued out to the divisions.
g. _____for both the physical equipment and stored data.
h. Establishing and maintaining a _____of approved microcomputer hardware,
software, components, and supplies.
a. Establishing purchasing guidelines for microcomputer hardware, software, and
supplies.
b. Maintenance of microcomputer hardware and software.
c. Servicing and arranging all repairs for microcomputer hardware and components.
d. Creation of regulations regarding the use of microcomputer hardware and
software.
e. Funding for routine maintenance and repair of microcomputers and hardware.
f. Inventory of all microcomputer hardware, components, and software as they
are received in and issued out to the divisions.
g. Security for both the physical equipment and stored data.
h. Establishing and maintaining a list of approved microcomputer hardware,
software, components, and supplies.
RESPONSIBILITIES
_____ are responsible for ensuring department and City of Houston policies and procedures regarding microcomputers are implemented and observed.
Individual microcomputer users are responsible for complying with all…
The department shall not accept donated microcomputer hardware, software, or components without prior review and approval by the…
1) Commanders
2) microcomputer related policies, procedures, and software licensing agreements the department or City of Houston holds.
3) Office of Technology Services and authorization by the Chief of Police.
PROCUREMENT
All requests for the purchase of _____ shall be sent to the Office of Technology Services for approval to ensure the items meet department standards.
microcomputer hardware, software, and related supplies, with the exception of toner cartridges, CDs, DVDs, and flash drives
PROCUREMENT
To reduce processing time, employees may utilize the Office of Technology Services’ _____ for ordering standardized equipment and software. After completing the order form, requests shall be submitted via email to TechnologyServicesRequest@houstonpolice.org.
For additional information, employees may contact the Service Desk of HPD’s Office of Technology Services.
procurement catalogue located on the department’s Intranet Portal
PROCUREMENT
Any microcomputer hardware or software replaced through enhancement or upgrade shall be _____ in accordance with salvage procedures or placement elsewhere in the department.
The Office of Technology Services shall maintain a current source list for divisions to use when needed supplies must be purchased from outside vendors.
returned to the Office of Technology Services for disposal
EQUIPMENT OR SOFTWARE ACQUIRED FROM SOURCES OTHER THAN TECHNOLOGY SERVICES
Equipment that is purchased by outside agencies for HPD, acquired through grants or donation, or received by any means other than from the Office of Technology Services shall be the responsibility of the receiving division. Before receiving the equipment or software the division shall ensure the following:
a. ____to or for HPD is paid, current, and accessible for review (software).
b. A minimum of ____ years’ maintenance is provided and paid for.
c. _____plan is in place.
d. _____ requirements are in place, licensed, and current before installation is begun.
e. _____items are received or provided for and funded.
f. _____suitable for the complete support and operation of the system has been received.
g. ______ to be provided by the division, as required, are funded over
the life of the system.
a. Licensing to or for HPD is paid, current, and accessible for review (software).
b. A minimum of three years’ maintenance is provided and paid for.
c. Data back-up plan is in place.
d. Anti-virus and any security requirements are in place, licensed, and current before installation is begun.
e. Training items are received or provided for and funded.
f. Documentation suitable for the complete support and operation of the system has been received.
g. Parts and supplies to be provided by the division, as required, are funded over
the life of the system.
EQUIPMENT OR SOFTWARE ACQUIRED FROM SOURCES OTHER THAN TECHNOLOGY SERVICES
Unless certified in advance by the Office of Technology Services, equipment shall not be placed onto the HPD network nor shall any software or other equipment or device be used on the HPD network without…
Replacement of the type of equipment addressed in this section shall be considered if prior authorization is requested to be placed into the annual replacement cycles.
Divisions are encouraged to involve the Office of Technology Services for assistance in ensuring these requirements are met on a timely basis.
advanced written authorization from the Office of Technology Services.
AINTENANCE AND SERVICE REQUESTS
Individual users shall not arrange for service or repair of any equipment without first…
Funding for repairs resulting from negligence by the individual user is the responsibility of the individual or the individual’s work unit. Such situations shall be governed by General Order 400-18, Responsibility for City and Other Government Property.
receiving authorization from the Office of Technology Services.
SOFTWARE/HARDWARE UTILIZATION
Use of department microcomputer software, hardware, components, or supplies are restricted to _____within the guidelines of General Order 400-25, Acceptable Use of Computers.
department authorized applications or activities
INVENTORY
The Office of Technology Services shall:
a. Affix a _____to each unit or component as required. The tag’s number shall be recorded on the inventory control form and forwarded to the user’s work unit for its records.
b. _____ the equipment at the request of the unit receiving the equipment.
c. _____available hardware or software within the department to areas where
they are needed after being advised the equipment is no longer needed by the
current user.
1) department inventory control number tag
2) Assemble, test, and install
3) Move
INVENTORY
Division commanders shall:
d. Record and maintain a detailed inventory of all…
e. Ensure the Office of Technology Services is notified when…
1) microcomputer hardware, software, microcomputer component resources, and their physical locations.
2) their division no longer needs any microcomputer hardware or software
SIMULTANEOUS CONNECTIONS
Unless otherwise authorized by the Office of Technology Services, no microcomputer shall be simultaneously connected to the police computer network and:
a. Any ____.
b. Any network having any…
c. Any network connected to any…
Such simultaneous connections are a serious breach of computer security and violate federal and state law. Supervisors and commanders shall…
Microcomputers with modems or networks with modems shall be stand-alone systems with no equipment that would allow a connection (physical or otherwise) to the department’s network
1) modem
2) computer connected to a modem.
3) computer outside the Police Department
4) ensure unauthorized and uncontrolled simultaneous connections do not occur.
