4 Communication Flashcards
5 techniques to improve active listening
Do not assume Do not interrupt Understand the need Look for real reason person wants your attention Do not react too quickly
Steps in communication cycle
Message Sender Medium Receiver Feedback
Inform chief of
Progress towards goals
Controversy
Attitudes/ morale
Physical or sociological condition that interferes w message
Environmental noise.
Suggestions to improve communication
Don't struggle for power Avoid offhand manner Keep emo in check Select words careful No assume understood Immediately seek feedback Provide app details Watch conflict orders
Direct approach reqs
Precise questions
Timely/accurate info
Clear/specific orders
Emergency comm hold radio inches
2
After size up, deliver initial radio report that includes
U have
Doing
Directions for arrivals
Most effective way to convey info
Face 2 face
Radio reports should be directed back to IC when
Task completed
Progress update necessary
Additional resources req
Incident reports req when
Every emergency response
When is supervisors report reqd and time frame.
Whenever employee injured 24-72 hours.
Supervisors report reqd by
State workers comp agencies
Formal communications is what and printed on what
Official document with FD letterhead
Sops and sogs are both
Written organizational directives.
