3.7 Organizational Change Management

Question 1

Importance of Change Management

Answer 1

Successful projects:

• Change management is priority & conducted well
• All stakeholders understand the project and its aims
• All stakeholders understand their role in the project
• All stakeholders accept the vale of the project

Question 2

Lewin-Schein Model

Answer 2

(3) Stage Process
1. Unfreezing
2. Changing
3. Refreezing

Disadvantages:
Assumes periods of stability are normal; tech is unchangeable - people must adapt

Change, flexibility, agility are all requirements of systems today

Question 3

Kotter’s (8) Step Plan for Implementing Change

John Kotter 2018

Answer 3

1. Increase Urgency
   Create compelling reasons to change
2. Build a Guiding Team
   Form supporters to lead change, overcome resistance
3. Get the Right Vision
4. Communicate Buy-in
   Transparency; open, honest communication
5. Empower Action
   Remove barriers to change, encourage risk-taking

6. Create Short-Term Wins
A.) provide feedback
B.) recognize those working hard (celebrate)
C.) build momentum+support
D.) limit impact of cynics 

7. Don’t Let Up
8. Make it Stick
   Reinforce changes, training+coaching