3.7-3 Organizational Sources of Resistance to Change

Question 1

Organizational Inertia

Answer 1

Formal policies/procedures can inhibit change/limit creative thinking

Question 2

Group Norms

Answer 2

What the “group” thinks

Question 3

Threats to Resources & Power

Answer 3

Changes can lead to redistribution of power+resources; IT departments have gained more power - they need to explain why they are doing what they are doing

Question 4

Threats to Expertise

Answer 4

Expertise is a form of power - changes to expertise can lead to resistance (ie. sales people)

Question 5

The Focus of Change is too limited

Answer 5

Must look beyond the area/department where the change is happening for any unintended consequence
(ie. automation in one department, may lead to more work in another)

Question 6

Overly Broad Focus of Change

Answer 6

Trying to be everything at once; overly ambitious - this will fail (too many costs)

Employees lose trust in the leadership, leading to resistance