3.7-4 Forms of Resistance

Question 1

(5) Types of Resistance

Answer 1

1. Public Debate
2. Benign Neglect
3. Resource Diversions
4. Problem Expansion
5. Sabotage

Question 2

Public Debate

Answer 2

People challenge the value of the system openly - most obvious form & EASIEST to counter

But: the resistor has an audience to convince of the negatives, this could be dangerous

Question 3

Benign Neglect

Answer 3

Ignoring the problem, hoping it goes away

Passive-aggressive, difficult to detect

Question 4

Resource Diversions

Answer 4

Refusing to commit money/staff, sending inappropriately skilled staff (they may not know what skills are necessary)

Difficult to detect

Question 5

Problem Expansion

Answer 5

Tying up the aims of the system with other larger goals (nothing can be accomplished because the problem is too broad)

Question 6

Sabotage

Answer 6

Can be deliberate & calculated - users can give incorrect information to designers or not explain something properly

Typically occurs as a last resort because they feel like they have nothing to lose or they feel like they’re not being listened to