1.4-4 Implementing Governance Arrangements

Question 1

(5) Mechanisms to help track IT decisions

Answer 1

1. Service-level Agreements (SLAs):
   how quickly IT will respond to service requests
2. Formally tracking the Business Value of IT:
   software and project frameworks from ISACA
3. Charge-back Arrangements:
   charging internal departments that routinely use IT. If they are charged, it can help better understand
4. Balanced Scorecard:
   performance and follow-up measures
5. Tracking Systems:
   Microsoft Project, Basecamp, Gantt chart