2.1-2 Levels of Decision Making

Question 1

Operational Decisions

Answer 1

Front-line managers: day-to-day operations, making routine decisions

TPS is designed for this:

• Accounting systems
• Inventory control
• Payroll

Question 2

Tactical Decisions

Answer 2

Middle-managers: short-term objectives, information + decisions are well structured

MIS is designed for this
Reviewing back-orders, examining detailed expense schedules, comparing actual sales to budget - provides a variety of reports

Question 3

Strategic Decisions

Answer 3

Top-level/Executive Management:
semi-structured or unstructured issues
*cannot be automated

DSS or ESS:

• Buy/sell decisions
• Which markets to operate in
• Long-term goals

Question 4

Data Visualization

Answer 4

Ways to present complex data, efficiently and effectively to the right decision maker in the right format

See new patterns, new insights

Question 5

Dashboard

Answer 5

Graphic:
Summarizes Key Performance Indicators & 
other performance-based info like:
 - Profitability
- Revenue
- Expenses

Operational= track production results by product/region

Tactical=department-level budget vs. actual variances

Strategic=comparing actual performance to strategic goals