3.4.1 setting operational objectives

Question 1

what is operations management?

Answer 1

managing the process of converting inputs into outputs

Question 2

what are some decisions the operations manager would have to make?

Answer 2

the level of output the business must be able to produce
how best to produce the good
how best to provide the good/service to the customer

Question 3

operations decision making process:

Answer 3

set operations objectives
analyse operations data
make operations decisions
implement decisions
review

Question 4

why are operational objectives set?

Answer 4

to help improve efficiency
control stock levels
use tech to best ability
renew methods of production
ensure quality
provide flexibility

Question 5

what are some key operational objectives?

Answer 5

reduce costs
dependability
flexibility
environmental objectives
added value
quality
speed of response

Question 6

internal influences on operational objectives:

Answer 6

aims/objectives of the business
activities of other departments

Question 7

external influences on operational objectives:

Answer 7

PESTLE and competitive factors