3.2.1 understanding management, leadership and decision making

Question 1

what is management?

Answer 1

the process of setting objectives and taking decisions to make the most effective use of an organisation’s resources

Question 2

what is leadership?

Answer 2

influencing and directing the performance of group members towards achieving the goals of the organisation

Question 3

what are the roles of managers?

Answer 3

planning, organising, directing, controlling

Question 4

what is an autocratic leadership style?

Answer 4

decision making is made at the top of the organisation; minimal delegation

Question 5

what is a democratic leadership style?

Answer 5

decisions are agreed by the majority, more delegation, subordinates given more control

Question 6

what is a laissez-faire leadership style?

Answer 6

minimal input from leader, employees are empowered to make most of the decisions

Question 7

what is McGregor’s theory?

Answer 7

Theory X workers - individuals who dislike work and avoid it; lack ambition and prefer to be led
Theory Y workers - consider work as just like rest or play, individuals who seek responsibility

Question 8

what are some influences on management style?

Answer 8

tradition of the business
type of labour force
nature of the task/timescale
personality of the manager

Question 9

what is the tannenbaum schmidt continuum?

Answer 9

model that shows the relationship between the level of freedom chooses to give a team and the level of authority used by the manager.
as team’s freedom increases, manager’s authority decreases.

Question 10

what are the 4 key points of the tannenbaum schmidt model?

Answer 10

tells, sells, consults, joins

Question 11

what is the blake mouton grid?

Answer 11

a grid that is based on concern for people and concern for task.
impoverished - low task/low people
country club - low task/high people
produce or perish - high task/low people
team leader - high task/high people
middle of the road - middle task/middle people