3.10.1 managing change Flashcards
what are the four main types of change?
external
internal
incremental
disruptive
what is external change?
happens outside of the business
what is internal change?
change happens within the business
e.g change in leader/structure etc
what is disruptive change?
significant game changing developments in an industry
what is incremental change?
change that happens step by step within a business
e.g gradual improvements (kaizen)
what is Lewin’s force field analysis?
driving forces (positive forces for change) and restraining forces (obstacles to change)
examples of driving forces:
need to keep up with competitors
increasing number of complaints
new owners wanting higher returns
poor performance
examples of restraining forces:
lack of finance/investment
reluctance of staff
resistance from certain stakeholder groups
risks of change:
decreased revenue
employee uproar
high costs
lose the culture
impact on customers
rewards of change:
improved efficiency
higher revenue
increased brand image
more innovation
what is a flexible organisation?
the ability to prepare for or respond to change
what is restructuring?
reorganising the organisational structure of a business
e.g tall to flat
what is delayering?
a business removes a level of hierarchy from the organisation
what is a mechanistic structure?
formal and has clear levels of hierarchy. tight control over employees
what is an organic structure?
informal and tend to have fluid teams that are created for specific projects.
