3.10.2 managing culture Flashcards
what is culture?
the values, attitudes and beliefs of its employees
Handy’s model of culture:
power culture
role culture
task culture
people culture
what is a power culture?
centralised culture that focuses on key decision makers in power
what is a role culture?
jobs have clear rules and procedures. individuals know their position within the hierarchy.
what is a task culture?
focus on specific tasks and projects
what is a person culture?
individuals have freedom to act independently
Enron case study:
CEO: jeff skilling
culture of greed, aggression and illegality
big corporate scandal exposed illegal practices
company collapsed
john lewis partnership case study:
person culture
maximise happiness of staff
satisfying employment
partners share trust, responsibilities and profit
successful business
Hofstede’s national cultures:
power distance
uncertainty avoidance
individualism v collectivism
indulgence v restraint
masculinity v femininity
long term orientation
what is individualism v collectivism?
the extent to which individuals believe they should look after themselves rather than be team players
what is power distance?
the extent to which a society accepts that power is distributed unequally
what is uncertainty avoidance?
the extent to which employees feel threatened by ambiguity
what is masculinity v femininity?
the dominant values in the organisation
masculine = assertiveness/money
feminine = quality of relationships
what is long term orientation?
how long term employees are in their thinking
influences on organisational culture:
leadership
external environment
employee motivation
size of business
business mission/objectives
demographic of customers/staff
