24. Developing Effective Operations: Quality Flashcards
1
Q
Quality standards
A
The expectations of customers expressed in terms of the min. Acceptable standards
2
Q
Quality control
A
Based on inspection of product
3
Q
Quality assurance.
A
System of agreeing and meeting quality standards at each stage of production.
4
Q
ISO 9000
A
Internationally recognised certificate recognising existence of quality measures.
5
Q
Total Quality Management
A
An approach to quality that aims to involve all employees in process
6
Q
Internal customers.
A
People within the organisation who depend on quality of work being done by others.
7
Q
Quality product
A
A product or service that meets customers’ expectations and is therefore fit for purpose.
