2.2 Communication and Negotiation

Question 1

Communication - Level 2 Example?

Answer 1

NNWRR construction design support negotiation. Weekly commercial meetings with the consultant.

Question 2

What are the different types of communication?

Answer 2

Verbal
Non-Verbal (Body Language)
Written
Visual

Question 3

Advantages of written communication?

Answer 3

Convey complex and technnical information.
Record the communication.
Can circulate to multiple parties.

Question 4

What is the difference between effective and efficient communication?

Answer 4

Effective is to achieve a purpose.
Efficient is to provide information in a clear and concise manner.

Question 5

What are barries to communication?

Answer 5

Difference between verbal and non-verbal communication.
Difference in backgrounds or cultures.
Body language.
Use of Jargon.
Difference in timezones.
Physical disabilities (hearing, visual, speech)

Question 6

Different forms of body language with examples?

Answer 6

Passive - No eye contact, defeated.
Assertive - Eye contact, firm but gentle.
Aggressive - Loud, invading space, tense.

Question 7

What are negotiations?

Answer 7

Discussions to reach an agreement agreeable to both parties.

Question 8

What should you consider before entering negotiations?

Answer 8

Authorisations to complete negotiation and red lines.
Do you have sufficient information for negitiation.
Do you know who you are negotiating with.
Structure your negotiation(acceptable opening position).

Question 9

What are the main barriers to a successful negotiation?

Answer 9

Lack of trust.
Missing or inaccurate information.
Cultural differences.
Lack of emotional intelligence.
Communication problems.

Question 10

What is a “without prejudice” offer?

Answer 10

Genuine attempt to settle a dispute and this cannot be used in court as evidednce of admission.