1.4.4 MOTIVATION Flashcards
1
Q
what is motivation
A
the ways a business can encourage staff to give their best
2
Q
why motivate staff ?
A
- improve productivity
- decreased labour turnover
- boots autonomy
- provide better customer service
- prevents unionisation
3
Q
demotivated logic strand
A
1) show less care -> more defects -> increased waste -> higher costs of production -> lower profitability
4
Q
what are the two types of employees
A
theory Y
theory X
5
Q
characteristics of theory X
A
- often a cost
- reluctant to motivation
- ‘work is work’
- unlikely to progress
6
Q
characteristics of theory Y
A
- often assets
- open to motivation
- ‘work means opportunity’
- keen to progress
