13 - Approaches to staffing, and recruitment, section and training

Question 1

Seeing employees as assets

Answer 1

more liekly to -
* holiday/sickness pay
* invest in working conditions
* motivate staff

Question 2

Seeing employees as a cost

Answer 2

more likely to -
* pay min wage
* provide minimun legal/sick pay
* little though about employee motivation

Question 3

Flexbile working

Answer 3

flexible hours/working from home
part time/tem contracts
outsourcing to speicalised businesses

Question 4

advantages of flexible working

Answer 4

allows businesses to repsond to short term changes in demand
easier to manage staffing costs
specialist jobs can be done by experts who do not have to be permenantly employes

Question 5

disadvantaes of flexible working

Answer 5

may lower qualtiy
may not feel commiyted to the business without a permenant contract
communication issues

Question 6

dismissal

Answer 6

were an employee fails to meet the standard of an employee
if an employee is unfairly dismissed there may be a tribunal

Question 7

redundancy

Answer 7

when there is no work, not enough work ir the position is no longer needed. may recieve a pay out

Question 8

Where may an employee seek representation

Answer 8

trade unions
work councils
employee comittees

Question 9

trade unions

employee representation

Answer 9

protects and improves the conditions of workers

Question 10

work councils

employee representation

Answer 10

a forum within the business where workers and managers meet to disucss issue relating topay, codnitons and training

Question 11

employee comittees

employee represntation

Answer 11

a group of employees who meet to discuss speciifc issues within the workforce, unlike a council, may not be recognised or attended by managers

Question 12

Bargainin methods

Answer 12

ways in which employees can bargin with employers

Question 13

Collective bargainig

bargaining techniques

Answer 13

trade unions and businesses disucss and agree on benefits for the union members such as pay or working conditions.
have more power as one body

Question 14

Individual bargaining

bargaining methods

Answer 14

may be more appropraite ina s amller business, where an individual negotiate his own pay or working conditions

Question 15

Influences on employee represnetation

Answer 15

nature of the employees work
legilsation
history of the business
corporate objectives
leadership sytle

Question 16

recuritment and selction

Answer 16

the process of attracting, identify and selecting the best candidate for the role

Question 17

the process of recuritng

Answer 17

identify the number and type fo staff needed
prepare job decsrption
advertise
shortlist for interview
interview
evaluate and make appointments

Question 18

internal recruitment

Answer 18

role filled by promoting a member of the organisation

Question 19

Benefits of internal recuritment

Answer 19

cheaper
managers know the employee, less risk
require less training
good way of motivating staff

Question 20

Benefits of internal recuritment

Answer 20

cheaper
managers know the employee, less risk
require less training
good way of motivating staff

Question 21

Extrernal recuriutment

Answer 21

bringing a new employee in from outside the organisation

Question 22

Benefits of external recuirtment

Answer 22

bring new skills and ideas
attarct a wider number of applicants
increase the capacity within the business

Question 23

training

Answer 23

the process of improving teh knowledge and skills of an employee

Question 24

induction training

Answer 24

new employees are trained so they can do their job well

Question 25

On the job training

Answer 25

mentoring, job rotation, apprenticeships, graduate training

Question 26

Advantages and disadvanatges of on the job training

Answer 26

A -
output continues as learning and still doing the job
easier and cheaper to organise
D -
disruptive to others and mistakes possible

Question 27

Off the job training

Answer 27

learning the rules, systems and procedures

Question 28

Advantages and disadvantages of off the job training

Answer 28

a -
safer
mistakes reduced
more motivating
D-
might be costly
may not always be relevant

Question 29

Advantages of training staff

Answer 29

better productivity
better quality products/services
better motivation

Question 30

When may training be requried?

Answer 30

new working practises introduced
new employees join
technology/equpiment is introudced
new health and saftey legilsation

Question 31

disadvantgaes of training employees

Answer 31

employees may leave the business
costly
productivity falls when employees are away from the workplace