xfinity home security (old) Flashcards
On the RJ 45 clip, what pins are used for power?
Pins 4, 5and 7, 8Blue, white blueand White Brown, brown
What are the 2 types of phone numbers required to setup Xfinity Home Secure?
Call to Verify, Call to Notify
A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.
Risk Assessment (Credit Check)
What port on the Xfinity Home router is used to pair a wireless camera
port 4
Name 3 pieces of equipment that is only available with Xfinity Home Secure.
Touch Screen, WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor
All employees who are (1) installing, (2) servicing, (3) designing, (4) selling or entering intocontracts, or (5) accessing circumventional information about a home security or low voltagesystem must be?
Licensed according to the requirements of the state(s) in which they perform
How many numbers can you have for Call to Notify?
2
What is the retail cost of a Smoke/Carbon Monoxide Detector?
$89.95
What is the National Electric Code, the standard to which all electrical systems are to beinstalled?
NFPA 70
How often does a Zigbee device send a heartbead/check-in message?
Every 27 minutes
What type of keypad code should be entered into Xfinity Home Secure if you are being held hostage?
Duress Code
What wireless format do XHome sensors use to communicate
zigbee
What is included in the Total Add-On Pack?
1 indoor/outdoor camera, 1 thermostat,1 door/window sensor, 1 lighting controller(Add this pack to your Xfinity Home solution for total home management. Adjust temperature and lighting,view live video and enjoy the peace of mind that comes with being connected to your home)
How do you cancel the emergency alarm via the XH touchscreen?
By Entering your 4-digit master code.
Whocan provide a contract copy or originals to Comcast when requested?
Iron Mountain
What is included in the View Add-On Pack?
1 indoor/outdoor camera, 1 door/window sensor, 1 lighting controller(Add this pack to your Xfinity Home solution to manage your home like never before, Easily access your devices, check on your family and more, all at the touch of a button.)
If a customer does not have a compatible panel and keypad but want to use their current sensors what will have to be done instead of a takeover?
A panel swap
Person 18 or over who has authority to sign on behalf of the account holder attime of XFINITY Home system installation?
Authorized Signer(XFINITY Home Compliance GuidelinesENTERPRISE STANDARD)
What are the three types of emergency buttons on the XH touch screen controller?
1) Medical2) Fire3) Police
What is the minimum iOS version that supports the XFINITY home app?
iOS 4.2
In addition to a compatiblepanel, what else must be compatible for a system upgrade?
Keypad
What 3 of the6 Android versions are supported by the XFINITY Home App?
Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich, Jelly Bean, KitKat
What Android OS versions support the XFINITY home app?
2.2 and higher
How many XFINITY home window stickers are provided in the XH Welcome Kit?
4
The motion sensor is pet immune up to how many Lbs?
SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.
What additional XH devices and enhanced services are not availible in all multi-dwelling unit locations?
Thermostat and Ecosaver
What are compatible panels for system upgrades?
Honeywell Vista 20p or 15p both require firmware updates of 3.0 or above
License numbers must be displayed on XFINITY Home marketing materials including, butnot limited to:
Internet advertisements and webpages, print and radio advertisements,vehicles, website, and commercials and business cards
This is an advanced technology that learns your heating and cooling preferences and then programs itself to help you save money on your energy bills while keeping you comfortable
EcoSaver
What is the maximum number of videos that can be stored?
3,000
What is the minimum zigbee signal percentage
30%
What are the primary systemrequirements for Fire Protection?
Smoke alarms be present in each bedroom, outside each bedroom and on each floor of the home
Which security device should be installed in areas clear of fans, heaters, curtains, and seasonal decorations?
Motion Detectors
What level of services can be installed in a military base?
Xfinity Control only (Because local police do not have jurisdiction on bases andtherefore cannot be dispatched in the event of an emergency)
What is the web address to access Xfinity Home Security Web Portal?
www.xfinity.com/xhsportal
What equipment is included with Xfinity Home Secure 350?
Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad, 2 indoor/outdoor cameras, 2 lighting controllers, 1 thermostat or 1 additional indoor/outdoor camera.
XFINITY Home installation in a location with no existing system?
Greenfield
The audible alarm when Fire Panic is pressed
Unique cadence (three warbled beeps with a slight pause)
Where can you download a user manual for Xfinity Home?
comcast.com/XFINITYHomeSupport
What is the retail cost of a Wireless Keypad?
$89.95
How many videos can you take daily with Xfinity Home Security?
150
When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?
Central Station Pass Code
What are the 3 common features to both Xfinity Secure and Xfinity Control packages?
Mobile app, Subscriber portal, Email & text alerts
Name 3 add-ons that come with Secure 350 that is not included with Secure 300.
Thermostat, Indoor/Outdoor Camera, Lighting Controller
The Xfinity Home Mobile Application is compatible with what software?
Any iPhone/iPad/iPod Touch device running iOS 4.2 or higher.Any Android device running version 2.2, 2.3.7 and 4.1.2.
What is not available for MDU customers?
Smoke Detector, Thermostat, Co Detector
What is the retail cost of a Water Sensor?
$49.95
What equipment is included with Xfinity Home Secure 300?
Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad
What is included with Xfinity Home Secure 300?
Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad
Zigbee operates on this wireless frequency.
2.4 GHz
LQI should be no less than
236
What are the three steps in arming your XH through your touch screen controller?
1) Touch the [Press to Arm] button on the Home Screen.2) Select [Arm Stay] to arm your door and window sensors with a 120-second delay or select [Arm Away] to arm all your sensors, including door, window and motion sensors. Select [Arm Night] to arm your door and window sensors with no entry delay, which will immediately activate the alarm if door and/or window sensors are triggered.3) Enter your 4-digit master code to arm the system.
What does the Emergency option on XH do?
Sends an immediate alarm to the central monitoring station, indicating an emergency of a specific type.
110V house-powered or 9V battery-powered standalone peripherals; notconnected to a burglar alarm system?
HouseholdSmoke Alarm and HouseholdCarbon Monoxide Detector
This app allows you to access a core set of remote monitoring and security system functions of Xfinity Home.
Xfinity Home app
If a customer has Xfinity Home Secure 350, how much more per month does EcoSaver cost?
It is included with the package
How long of a life does a smoke detector have?
10 years
Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.
Arm Stay, Arm Away, Arm Night
What is included in the View-Eco Add-On Pack?
1 indoor/outdoor Camera, 1 thermostat(Add this pack to your Xfinity Home solution to bring your home and energy savings into view. Access your thermostat and camera remotely to save energy and keep an eye on the people you love)
A customer claim regarding false alarm fines andreimbursement,equipment failure, or requesting copies of alarm history, pictures or videos?
XH Escalation
Where will the customer be notified that they have a low battery issue on one of their devices?
Message on the touchscreen
XH will only ___________when the fee was issued due to a proven faulty orsystem issue.
compensate the customer directly
How many Zgibee devices can connect to a technicolor touchscreen?
63
What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?
Touchscreen, Xfinity Home Router
What 2 methods are used by the Touch Screen to communicate with the XFINITY home monitoring station?
Broadband and Cellular
what is the Zigbee wireless standard.
802.15.4
In apartment-style rentals or condos (i.e., high-rises or buildings with common areas, whether rented or owned) or Triplexes (or larger), you CANNOT sell or install:
ThermostatSmoke DetectorsCarbon Monoxide DetectorsIn-Wall LightingTakeovers, Panel Swaps, System Upgrades (because the original equipment may not belong to the tenant)Secure 350 or Control 150 (because we cannot sell thermostats in MDUs and therefore cannot offer the EcoSaver product included in those packages).
Name the 3 cameras available to our customers?
Indoor Camera – White (RC8021),Outdoor Camera – White (OC810), and Indoor/Outdoor Camera – Black (iCamera)
How much money can a customer save on homeowners’ or renters’ insurance with Xfinity Home?
up to 20% but it depends on your market and insurance company
How would a customer enter in a permit # on to their account?
Log in to thesubscriber portal at www.XFINITY.com/xhsportal; go to the Security menu, select“Emergency Dispatch Setup” and enter the permit number along with the expiration date atthe bottom of the page
How should customer’scontracts be stored?
In a secure and locked location until delivery to Check-In