Device Library Flashcards
For the best performance for a Telephony Modem or STB, what is recommended to be either minimized or eliminated completely upon installation?
Splitters between the cable jack and the and the Telephony Modem or STB.
What type of coax cable is recommended for best performance for a modem/ eMTA?
A high-quality RG-6 type coax cable
How do you make an Ethernet Connection?
Connect one end of the yellow Ethernet cable to the yellow port on the back of the Telephony Modem labeled “Ethernet 10/100,” (D) and the other end to the Ethernet port on a computer, hub, or broadband router.
For a battery indicator on an Arris TM702G, if the battery indicator is in the “Off” position, what would this indicate?
Battery is missing or eMTA is not registered
Explain what it means when a “Telephone” indicator on an Arris TM702G eMTA is On, Flashing, and Off.
On- Telephony service on the line has been activated but is not in use
Flashing - Telephony service on the line is in use
Off - Line is disabled
When the “Online” indicator is flashing, what does this mean?
The eMTA s booting or registering on the cable network
What does Comcast recommend for Customers when it comes to Connecting the Telephony Modem to the home’s existing telephone wiring?
Comcast recommends that this should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the
wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Modem.
Explain what it means when a “Link” indicator on an Arris TM702G eMTA is On, Flashing, and Off.
Off - eMTA is not connected to PC via Ethernet
Flashing - Data is being transferred between eMTA and PC
On - eMTA is connected to PC via Ethernet
Explain what it means when a “Battery” indicator on an Arris TM702G eMTA is On, Flashing, and Off.
Off - Battery is missing or MTA is not registered
Flashing - Battery is defective
On - Battery is charged or low
Explain what it means when the “US” or “DS” indicators on an Arris TM702G eMTA is On, Flashing, and Off.
On - Normal Operation
Flashing - Not connected
For the best performance for a Telephony Modem or STB, what is recommended to be either minimized or eliminated completely upon installation?
Splitters between the cable jack and the and the Telephony Modem or STB.
Explain what it means when the “Power” indicator on an Arris TM702G eMTA is Flashing.
A “Flashing” Power indicator means AC power has failed and unit is operating on battery power.
Name 3 of the 5 connectors and controls located on the rear of the Telephony Modem for an Arris TM702G.
1) Tel 1/2 (grey): connector for the first phone line (or both lines of a 2-line phone).
2) Tel 2 (grey): connector for the second phone line.
3) Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button.
4) Ethernet connector (yellow): for use with a computer or home network LAN connection.
5) USB connector (blue, if equipped): for use with a computer USB connection.
Cable: connector for the coax cable.
Power: connector for the power cord.]
Name 4 of the 10 categories of Device Information you can find about an eMTA in the Device Library section of Einstein?
1) Device Details
2) Reference Manual
3) Supported Speeds
4) Device Images
5) LED Indicators
6) Wiring Diagram
7) How to Connect the Telephony Modem
8) Ethernet Connections
9) Notes And Useful information
10) Find A Comcast Service Center
Explain what it means when the “WiFi” indicator on an Arris Wireless Gateway is 1) Blinking, 2) On, and 3) Off.
1) Blinking - transmitting data to the WiFi interface
2) ON - WiFi is enabled
3) OFF - WiFi is disabled
