Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Jeopardy 2015 Care > Woodridge / OakBrook Care Semifinals game > Flashcards

Woodridge / OakBrook Care Semifinals game Flashcards

1
Q

CR numbers are assigned by this program/company within Einstein

A

TTS (Document ID How9406)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Where in Einstein would you find rates for International Calls?

A

My Useful Links>Voice International Rates (Document ID LNK1174)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the 3 of the 4 areas of information located in the Account Health Tab?

A

1) Account Info 2) Open Tickets 3) Open Work Orders 4) SIK Elgible

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does the “grey” indicator under Home Integrity in Einstein indicate?

A

Indicates that the alert is just informational, or that Einstein does not have enough information to determine the health of the service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the filters for the note date range for Account History in Einstein?

A

1-90 days

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the multi colored A, C, and D buttons on the XR2 remote?

A

a) Help c) Sports App d) One Touch delete of Recordings (Document ID DG332)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

These are the equipment requirements for X1 On Demand Streaming

A

Must have an X1 DVR or X1 HD/SD device (Document ID PRD1297)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Xfinity TV App requires these following system requirements

A

iOS: 8.0 or later Android 4.0.3 or later (http://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-overview)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the 3 types of calls a customer can making using their CDV service?

A

Domestic Calls, International Calls, Operator Assisted Calls

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

You can make outgoing calls from an iPhone, iPad Touch, iPad, or Android smartphone all without using wireless minutes using this feature?

A

Voice 2 Go / Connect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Customers can call these countries for free and not be charges an international rate?

A

Canada, Puerto Rico, U.S. Virgin Islands, Saipan/N. Mariana Islands, American Samoa, Hong Kong, India, Mexico, Singapore, and South Korea

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Which keypad digit is pressed to replay a voice message with XFINITY Voice service?

A

4

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

An X1 feature allowing customers to stream both live TV and On Demand programs within their home network.

A

IP Streaming on X1

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

This set-top box records 5 programs while watching a 6th.

A

XG1 DVR

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What did Comcast (CMCSA) stock close out on yesterday?

A

56.25

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

How many email accounts do XFINITY Internet customers get?

A

7

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How much storage do customers get per email account?

A

10Gb per email

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Customers who subscribe to Blast HSI must have this modem on their account?

A

XB3 Gateway

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is the name of the tool that allows all customers to retrieve their user IDs on their own, without having to contact support?

A

Comcast User ID (UID) lookup tool

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

When you use LOQs approximately on every call, what can improve?

A

The core metrics, such as First Call Resolution (FCR) and Avoidable Truck Rolls

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is the URL for our new Xfinity WiFi Home Hotspot?

A

wifi.comcast.com/hotspots

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Which Comcast founder was inducted into the Cable Hall of Fame in 2002?

A

Daniel Aaron

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

In which year did Comcast partner with Disney to acquire 40% controlling interest in E! Entertainment Television and Style Network?

A

1997

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What is the mandate by the Federal Communications Commission (FCC), which requires that Comcast provide digital set top boxes that separate the security control CableCARD from the set top box?

A

Separable Security

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What was the first soap opera to premiere in color on NBC?

A

Days of Our Lives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

In 1939, NBC was the first broadcaster to televise the president to the public, who was he?

A

Franklin D. Roosevelt

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

The first full-length prime-time television shows to play On-Demand content on mobile phones?

A

The Office and Heroes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Which NBC show after 20 seasons, tied it with Gunsmoke for the record for longest running scripted drama?

A

Law & Order

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

The famous NBC chime consists of what 3 music notes?

A

G, E, C (for GE Company, who previous owned NBC Universal)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

Italian language network that shows Italian soccer, game shows, current business news, and the San Remo festival?

A

RAI Italia

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Japanese language channel that has live news & Grand Sumo tournaments, popular music shows, cooking, variety, movies & children’s programs?

A

TV Japan

32
Q

The available Tagolog language subscription ON Demand service is call?

A

Filipino on Demand

33
Q

This is a French language channel with live newscasts from Paris, French Soccer, Fashion, and travel shows and Award-winning documentaries

A

TV5Monde

34
Q

Mandarin Chinese language network with live news every hour?

A

CCTV-4

35
Q

This region led ALL regions in total participation with more than 11,150 volunteers?

A

Florida Region

36
Q

A volunteer organization that was established to attract, promote, and retain Asian and Pacific Islander American talent at Comcast

A

Asian Pacific Americans

37
Q

Our commitment to African American employees at Comcast through professional development, career management, mentoring, exposure, and networking.

A

Black Professionals Alliance

38
Q

A diverse group of volunteer employees from across Comcast who share a deep respect and commitment to the women and men who have proudly served and continue to serve in our nation’s armed forces.

A

Veterans Network or VetNet

39
Q

A voluntary organization with the mission of helping to grow, attract, and retain successful, professional women throughout Comcast.

A

Women’s Network

40
Q

Open to all employees, it unites, educates, and empowers Hispanic professionals in a community experience that helps members realize their professional goals - all while driving business results.

A

Unidos

41
Q

What is the website customers would access to program their remotes?

A

http://customer.xfinity.com/remotes

42
Q

What is the website customers would access to activate their services?

A

www.comcast.com/activate

43
Q

What is the website customers would access to move their services?

A

http://www.xfinity.com/move-transfer

44
Q

What is the website customers would use to access their X1 streaming services?

A

xtv.comcast.net

45
Q

What is the website that employees would use to make changes to their accounts?

A

http://courtesyondemand.teamcomcast.com

46
Q

What year was Comcast incorporated?

A

1969

47
Q

In what year was the Comcast Customer Guarantee introduced to our customers?

A

2009

48
Q

What year did Comcast launch its “Internet Essentials” program?

A

2011

49
Q

What date was Comcast founded?

A

June 28, 1963

50
Q

What year did Comcast celebrate it’s 50th anniversary?

A

2013

51
Q

What is the Comcast Credo?

A

Comcast will deliver a superior experience to our customers everyday. Our products with be the best and we will offer the most customer friendly and reliable service in the market.

52
Q

Comcast filed an application at the US Patent & Trademark office on June 21, 2012 for what popular slogan?

A

The Future of Awesome

53
Q

What are the Comcast Touchtones?

A

Diversity, Respect, Quality, Ethics, Enthusiasm, Employee Focus, & Flexibility

54
Q

Who founded Comcast?

A

Ralph Roberts, Daniel Aaron, and Julian Brodsky

55
Q

Who wrote the book, “An Incredible Dream”?

A

William Novak

56
Q

A new ultra-fast tier that offers symmetrical upload/download speeds of up to 2 Gbps?

A

Gigabit Pro (Document ID TLK2575)

57
Q

These customers should always receive a Wireless Gateway 3 regardless of their XFINITY Internet speed tier?

A

X1 customers

58
Q

Explain what is means when a “Telephone” indicator is flashing on the EMTA?

A

Telephone is in use

59
Q

A new pilot to help make the Internet more accessible to seniors?

A

Seniors Internet Essentials (Document ID PRD1369)

60
Q

Explain what it means when the “Power” indicator on a Arris TG1682G eMTA is Flashing?

A

A “Flashing” power indicator means AC power has failed and unit is operating on battery power. (Document ID DG396)

61
Q

From Creator/Executive Producer Tim Kring, who imagined NBC’s original critically acclaimed 2006 series, is the spin off series that chronicles the lives of ordinary people who discover they possess extraordinary abilities?

A

Heroes Reborn

62
Q

The longest running show on television, providing insights and analysis into all aspects of politics and the nation’s capital?

A

Meet The Press

63
Q

NBC’s top-rated summer series from producer Simon Cowell, celebrates its landmark 10th season with the hottest performers from across the country competing for Americas vote

A

America’s Got Talent

64
Q

Who is the current host of the Tonight Show on NBC?

A

Jimmy Fallon

65
Q

One the air since 1992, this show is the longest-running prime-time program on NBC?

A

Dateline

66
Q

If a Port Away request is still open 7 days after the Desired Due Date, you can do the following:

A

An agent can call the Port Away Group and ask for a status, for after-hours request call back during hours of operation or email ComcastPOEescalations@startek.com (Document ID CNT1109)

67
Q

When a customer is porting from Vonage, what is the amount of time needed to port a telephone number to Comcast?

A

5 days (Document ID HOW6475)

68
Q

When calculating Porting Intervals, do not count any of the following days:

A

Same Day, Saturdays, Sundays, Porting Holidays, and Failed Verbal Acceptances/LOAS (Document HOW6475)

69
Q

When porting a number, what company does Comcast use for third party verification?

A

Istonish (Document ID POL1364)

70
Q

A billing system port out work order can only be canceled by

A

The Port Out Department (Document ID POL1195)

71
Q

Name 3 of the 7 Xfinity Connect key features?

A

1) Email 2) Social network integration: FB & Twitter 3) Text Messaging 4) Readable Voicemail 5) Universal Address Book 6) Calendar

72
Q

In the Voice settings, what is the least amount of voice messages per page?

A

10

73
Q

How can you tell which version of XFINITY Connect a customer has by looking at the server name in Einstein:

A

If the name starts with szxxx (e.g., sz0001.wc.mail.comcast.net), then the user is still on 2.5. If the name starts with email (e.g., resmail-ch2-074v.sys.comcast.net) the the user is on 3.0 (Document ID PRD1038)

74
Q

Which Xfinity Connect app voice features are not included with the Xfinity Voice Unlimited Saver plan?

A

Text Messaging and Call Forwarding (Document ID PRD1038)

75
Q

To use the full version of Connect, the customer’s computer must have a screen resolution of:

A

1024x768 (Document ID PRD1038)

76
Q

What are the 5 metrics that are measured for our quarterly bonus?

A

QFCR, Product Churn, On-Board Call in Rate, VOC, & Customer Satisfaction

Jeopardy 2015 Care (40 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions