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Jeopardy 2015 Care > Marco Island Games > Flashcards

Marco Island Games Flashcards

1
Q

The Xfinity On Demand transport bar allows customers to fast forward or rewind in how many speeds?

A

4

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2
Q

Other than paying bills, the self-service feature on Comcast.com allows for customers to do these 3 items?

A

a. add or remove services, Obtain troubleshooting help, install service using a SIK, Account preferences: username and password changes; cancel appointments

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3
Q

Mathematically, this is the number of items the base is multiplied by itself.

A

Exponent

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4
Q

A term for calls that originate and terminate in the same local access and transport area. (for example, 281-xxx-xxxx calls 281-xxx-xxxx)

A

Intra-LATA

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5
Q

This company launched dual-tone multi-frequency signaling under this registered trademark.

A

Western Electric under Touch-Tone Dialing trademark

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6
Q

This telephone line, which is dedicated to a specific subscriber, sends signals through the system based on a subscriber making and receiving calls.

A

Subscriber line

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7
Q

An X1 feature allowing customers to stream both live TV and On Demand programs within their home network.

A

IP Streaming on X1

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8
Q

The set-top box records 4 programs while watching a 5th.

A

XG1

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9
Q

This App lets customers have access to their scheduled appointments on both their mobile devices and X1 Apps screen from X1 box.

A

Xfinity My Account

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10
Q

Solar emissions, lasting just a few minutes, happen twice a year in these two months.

A

March and October

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11
Q

Name the process of connecting an RF remote control to a specific device.

A

Pairing.

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12
Q

A XG1 has this amount of recording space?

A

500 GB

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13
Q

On the X1 Entertainment Operating System, other than Facebook and Panora, these 2 Apps allow for a more customized experience.

A

Photos and Headlines

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14
Q

Customers can designate these for all kinds of account activity including PPV and Malware.

A

Alerts

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15
Q

These can be found on the Xfinity Youtube Channel, on the On-Screen Guide, on XFINITY on Demand and on Comcast.com.

A

Self-help videos

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16
Q

This will find titles, genres, actors, and display alternatives.

A

X1 Advanced Search

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17
Q

Comcast’s fastest residential Internet speed tier.

A

Extreme 505

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18
Q

The three (3) successful phases for successful implementation of the X1 platform?

A

Installation, Activation, Remote Pairing/Programming

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19
Q

Our “Central Brand Promise” slogan to our customers and ourselves that focuses on innovation and moments that inspire us to re-imagine entertainment.

A

“The Future of Awesome”

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20
Q

Three ways a customer can access their account information?

A

.My Account: Mobile App; My Account: Comcast.com; My Account: Set-top Box

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21
Q

What is the term used in IP telephony for methodologies and transmission techniques that manage the delivery of voice, using IP packets?

A

VoIP

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22
Q

The number of SD/HD set top boxes a customer can self-install within a 14 day period?

A

4

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23
Q

This includes preparation, greeting, in-home assessment, paperwork and payment collection?

A

Consultation

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24
Q

Before you dig, call this number?

A

811

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25
Q

This type of electric outlet protects the technician from electrical shock?

A

GFI or GCFI

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26
Q

Three locations to download XFINITY Apps.

A

Download from the Apple App Store, Google Play, Windows Store, or Amazon App Store

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27
Q

A collection of software that manages computer hardware resources, and provides common services for computer programs?

A

Operating System

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28
Q

A computer interface that permits users to directly manipulate objects which are displayed on the computer screen?

A

GUI or Graphical User Interface

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29
Q

While troubleshooting a customer’s Windows based OS, in the Device Manager you see a Blue “i” on a white field. What does this stand for?

A

The resource was manually selected, and does not indicate a problem or disabled state.

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30
Q

The XH indoor/outdoor cameras can operate up to this frame rate and can store video clips of this time length?

A

30 FPS and 15 seconds

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31
Q

Zigbee sensors routinely send heartbeat messages at this time interval.

A

Every 27 minutes.

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32
Q

With XFINITY Voice Text Messaging you are allowed to send 250 messages per day. At what time does the per-day rollover occur?

A

12:00AM PST (3:00AM EST)

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33
Q

When using the Xfinity TV App, you can stream live programming on up to this number of devices simultaneously.

A

6

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34
Q

How many XFINITY Voice Text Messages are allowed daily?

A

250 SMS messages

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35
Q

Name the two technologies on which the X1 Entertainment Operating System receives information?

A

Data over Cable Service Interface Specification (DOCSIS) and Quadrature Amplitude Modulation (QAM).

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36
Q

This is the CPU speed requirement for 20Mbps in Windows 7?

A

1GHz or higher, 32-bit or 64-bit.

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37
Q

These two protocols use a password 8-63 characters long?

A

Wi-Fi Protected Access (WPA) and WPA2

38
Q

These two options are available when retrieving voicemail messages using the X1 Voicemail App on the X1 Entertainment operating system.

A

Play or Read Message

39
Q

In Parental Control Settings, this is a list of all instances, both successful and unsuccessful when a PIN was required?

A

Pin Challenges

40
Q

Name the three ways a customer can watch XFINITY On Demand Purchases?

A

Through their set-top box, Online from the XFINITY TV Store or through XFINITY On Demand Purchases App

41
Q

Hitting the “last” button on your X1 remote will show this many previously viewed shows and/or recordings.

A

9

42
Q

This tool allows technicians to add customer owned EMTAs and modems?

A

a. ACEA tool or TechNet

43
Q

This may cause poor video quality in your Xfinity TV Go app?

A

Weak Wi-Fi Signal

44
Q

Comcast agents are able to troubleshoot, look up tickets and schedule trouble calls using this tool?

A

Einstein

45
Q

Press and hold the Setup button until the Power button changes from red to green then enter 987.

A

Un-pairing

46
Q

An X1 remote does this to indicate it is successfully paired with the box?

A

Flashes green

47
Q

Available for our customers to purchase, this remote has backlit buttons and a TV/Video button?

A

XR5 Premium Backlit Remote, XR11 Voice Remote

48
Q

On a platinum or silver remote, after pressing and holding the Setup button until Cable blinks twice, this code is entered to remap a remote key?

A

994

49
Q

This command is used to see if a computer can successfully access a specific Web site?

A

Ping

50
Q

This Network is similar to P2P networks but has dependencies on other equipment and services.

A

LAN or Local Area Network

51
Q

XFINITY Home customers without XFINITY Internet will need this prior to accessing the XH Portal?

A

Comcast User ID

52
Q

Used to extend the wireless signal to either a Touchscreen or camera.

A

Wi-Fi repeater

53
Q

Name three Zigbee devices that also work as Zigbee repeaters/reflectors.

A

Siren, lamp module, appliance module and/or the PIM; light switch

54
Q

This device manages data transfer according to MAC.

A

Switch.

55
Q

In XFINITY TV Go this means that you don’t currently subscribe to the channel that provides the selected content?

A

An orange key.

56
Q

Three of the five tabs in the Einstein Account History.

A

Contact History, Ticket History, Customer History, CAE Lookup, and Email History

57
Q

To meet minimum XFINITY Voice requirements, a phone handset must have an industry-standard ring equivalence number (REN) of no more than this.

A

1

58
Q

Other than paying bills, the self-service feature on Comcast.com allows for customers to do these 3 items.

A

Add/remove services, Obtain troubleshooting help, Install service using a SIK: Account Preferences; username and password changes; cancel appointments.

59
Q

This network allows devices to communicate with each other unaided.

A

P2P

60
Q

The App that will enable you to download content from your DVR directly to your mobile device.

A

Xfinity TV app

61
Q

In 2010, this term was introduced for our service and technology platform delivering high-quality TV, Internet and voice.

A

XFINITY

62
Q

It recognizes an employee or team that successfully implemented a new method or device, or has significantly changed an already existing product or process for a better method or devices.

A

Comcast’s Innovation Award

63
Q

This XH device uses a photoelectric detector for monitoring.

A

Smoke Detector

64
Q

This service allows media streaming across the Internet from remote servers, providing content streams to many devices just about anywhere in the world.

A

Cloud Services; Cloud DVR; Cloud

65
Q

This load sharing technique logically combines multiple DOCSIS channels.

A

Channel Bonding

66
Q

Heat detectors within the smoke alarm begin to alarm when the temperature reaches this Farenheit level.

A

135 Degrees

67
Q

This is the last step in the pathway in Einstein Toolkits that you would take to reset the customer’s password.

A

CPNI Validate

68
Q

XH smoke detectors have a use-window of this number of years from the date of manufacturer?

A

10 years

69
Q

A non-profit collaborative trade organization that defines a standard for moving digital media from one device to another in a home network.

A

Digital Living Network Alliance

70
Q

This functionality toggles the router networking functionality of a wireless gateway.

A

Bridge Mode

71
Q

This program provides the opportunity for young adults, ages 14 to 21, primarily from diverse, low-income backgrounds, to develop their technological skills and apply what they have learned to benefit their community.

A

Comcast Digital Connectors

72
Q

Descriptive name for an address or group addresses on the Internet.

A

Domain Name

73
Q

This connects directly to the IP3 server via an Ethernet cable.

A

MegaPort Gateway

74
Q

This device acts as a focal point in connecting multiple computers within one Local Area Network

A

Switch

75
Q

These five services are available to Residential but are excluded from Business.

A

DVR, VOD, Impulse PPV, iTV, Premium Channels

76
Q

Backup batteries will not be available for purchase from Comcast by customers subscribing to this service.

A

Unlimited Select

77
Q

The path used to pull PDF or exact view of customer’s statement.

A

Account Health>Account Info>View Billing Details

78
Q

Two types of XFINITY Voice privacy options available

A

CNAM (Caller ID name) and Caller ID blocking per line

79
Q

Four of the Dolby Digital formats that SPDIF supports.

A

5.1, 6.1, 7.1, 7.2, THX, and DTS 9.1 and 11.1

80
Q

This process is done after pressing “Power” to turn off the Cisco set-top box, to access the diagnostic screen.

A

Press Help within 2 seconds

81
Q

A blue screen showing the error message PACE ABL means this on an X1 box.

A

Defective STB and/or corrupt firmware

82
Q

Selecting and ITG can be done in these three ways.

A
  1. Recommended by Einstein
  2. Select from a list of ITGs
  3. Search by customer reported symptoms
83
Q

This is where you would look in Einstein to verify the franchise area for the customer’s address.

A

Window Shade

84
Q

This tool in Einstein allows you to text driving directions to a customer for the closest Comcast Customer Service Center.

A

BAM (Box Availability Matrix) Tool

85
Q

This indicates a pending disconnect or disconnect on “Account Info”

A

Red Light

86
Q

This is one of the four virus actions that inserts itself into other program files, then replicates itself every time its host is read by the computer.

A

Replication

87
Q

Device located in the headend that hosts two-way communications with the DOCSIS devices located at the customer premises.

A

CMTS (Cable Modem Termination System)

88
Q

Comcast Business Voice uses this type of start technology with the eMTA.

A

Loop

89
Q

Four types of hunt groups available with BVE?

A

Regular, Simultaneous, Circular, Uniform

90
Q

This is a customer Ethernet network that allows computers to seamlessly link multiple locations together and exchange data up to 1 gigabit per second.

A

ENS

91
Q

A site where telecommunications companies physically interconnect their systems with other networks.

A

Point of Presence (POP)

Jeopardy 2015 Care (40 decks)

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