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Jeopardy 2015 Care > X1 Error Codes > Flashcards

X1 Error Codes Flashcards

1
Q

RDK-03001

A

Start up error: STB stuck at 1 Dot-Card initialization failure. Resolution: Power cycle set top box.

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2
Q

XCL:00001

A

Unable to Locate Guide of XRE Player Application. Resolution is to reboot STB to clear error and re-establish connection.

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3
Q

XCL:00002 through 00017

A

The Application could not load the main menu XML. The XRE server was not deployed properly. Resolution is to call dispatch; and follow local escalation process. These codes indicate a potential national outage that a Tech would not be able to resolve.

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4
Q

XCL: 00018

A

Unable to tune to channel. Resolution is to: verify RF for frequency on tuned channel (i.e. 693 MHz), Verify Entitlements send INT(Moto) or Refresh (Cisco/SA) or power cycle STB.

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5
Q

XCL: 00019 & 00020

A

Device Registration info not returning. Resolution is to Call Dispatch and Follow Local Escalation Process.

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6
Q

XCL: 00021

A

Unable to Tune To Previous and Current Channel. Resolution is to verify RF for frequency on tuned channel (i.e. 693 MHz). Verify entitlements; send INT (Moto) or Refresh (Cisco/SA) or Power Cycle STB.

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7
Q

XCL: 00022

A

VOD returned Error Response. Resolution: Verify entitlements; send INIT (Moto) or Refresh (Cisco/SA) or Power Cycle STB.

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8
Q

XCL: 00023 through 00047

A

Provision/ Activation errors. Resolution: Ensure Correct account number and phone number from billing/ work order is being entered. Power Cycle STB and re-try onscreen activation (enter account number/ phone number).

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9
Q

RDK-03002

A

Start up error: STB stuck in 3 dots - Proxy application or CMAC application doesn’t load
Resolution: Powercycle STB, check connections and RF levels and verify the STB has an IP address.

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10
Q

RDK-03003

A

Startup error: STB stuck at 2 dots, DSG acquisition failure

Resolution: Powercycle STB, check connections (tech) and RF levels (SAHIC)

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11
Q

XCL: 00048 Through 00056

A

No Host MAC for guide. Resolution: Power Cycle STB to re-establish connection.

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12
Q

XCL: 00057

A

Failed Entitlement. Resolution: Verify Entitlements; send INIT (Moto) or Refresh (Cisco/SA).

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13
Q

XCL: 00084 through 00088

A

Failed Connection during reboot/ reconnect of XRE Server. Resolution: Power Cycle STB. Potential national Outage; technician would not be able to resolve. Call dispatch; follow local escalation process.

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14
Q

“No Activation” Screen

A

Perform WAREHOUSE RESET

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15
Q

Boot does not complete

A

Send INIT (Moto) or Refresh/Rehit (Cisco/SA).

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16
Q

Entitlements Incomplete/ Missing

A

Send INIT (Moto) or Refresh/Rehit (Cisco/SA).

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17
Q

RDK-03030

A

Cant connect to XRE due to internet outage. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.
Resolution: reboot/power cycle, possible XRE outage, call dispatch, follow local escalation practices

18
Q

RDK-03031

A

Cant connect to XRE although internet is accessible. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.
Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/power cycle STB, call dispatch follow local escalation practices.

19
Q

RDK-03004

A

Startup error: STB stuck in 3 dots - STB DOCSIS/DHCP IP acquisition failure.
Resolution: Power cycle STB, check connections and RF levels, call dispatch they may need to verify eSTB and eCM MAC in billing.

20
Q

RDK-03006

A

Startup error: STB stuck in 3 Dots - STT not available Resolution: Power cycle STB, check connections (tech) and RF levels (SAHIC)

21
Q

RDK-03005

A

Start up error: STB stuck in 3 Dots- channel map acquisition:
Resolution: Check connections and RF levels

22
Q

RDK-03007

A

Start up error: STB stuck in 3 Dots-STB is in disconnected mode
Resolution: Verify DSG tunnel traffic, ensure the count is increasing to ensure flow

23
Q

RDK-03008

A

Start up error: STB stuck at 3 Dots- unknown cause

Resolution: Power cycle STB, Check connections and RF levels.

24
Q

Lag between key press and STB response

A

Poor RF

25
Q

Blue Screen with “PACE ABL”

A

Replace STB

26
Q

Black Screen

A

Exit->Exit->Exit->Resolution (4-8-0, 7-2-0, or 1-0-8-0)

27
Q

Error Code 21

A

Validate RF to ensure channels can tune to QAM frequencies

28
Q

Cable RF signal level at the desired outlet does not meet requirements

A

Isolate and correct the following conditions related to RF signal loss. Look for poor connections; damaged cable or passive devices or excess coaxial cable length

29
Q

One or more installed MoCA devices fail to establish a MoCA network connection

A

Isolate and correct RF impairments. Confirm coaxial cable connected to RF IN.

30
Q

Transmission date rate between the Media Hub and Terminals below 200 Mbps.

A

Isolate and correct RF impairments or noise in network. To/From variation: check for amp on line; ensure POE filter is in proper locations.

31
Q

RDK-03010

A

An error occurred during firmware download, this error overlay would appear anytime a firmware download fails. Most likely it would appear on top on linear video
Resolution: Attempt to download new firmware via guide settings if possible, check connections and RF levels, call dispatch and follow escalation practices.

32
Q

RDK-03030

A

Cant connect to XRE due to internet outage. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.
Resolution: reboot/powercycle, possible XRE outage, call dispatch, follow local escalation practices

33
Q

RDK-03031

A

Cant connect to XRE although internet is available. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.
Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/powercycle STB, call dispatch follow local escalation practices.

34
Q

RDK-03032

A

Cant connect to the XRE although internet is accessible. This error overlay will appear on top of the linear video.
Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/power cycle STB, call dispatch follow local escalation practices.

35
Q

RDK-03033

A

Boot Process: Cant connect to theXRE due to internet outage. This error overlay will appear on top of the linear video.
Resolution: Reboot/Power cycle STB, possible XRE outage, call dispatch, follow local escalation practices

36
Q

RDK-03037

A

Embedded cable modem is disconnected

Resolution: call dispatch follow local escalation practices.

37
Q

What does the XRE-00270 code mean on the Xi3?

A

The SD card is missing

38
Q

What does the RDK-3033 code mean on the Xi3?

A

Internet not Accessible

39
Q

What does the XRE-00272 code mean on the Xi3?

A

Incompatible SD Card

40
Q

Error code 27 during Xi3 activation means?

A

Incorrect Phone Number

41
Q

Error code 36 during Xi3 activation means?

A

Incorrect Account Number

Jeopardy 2015 Care (40 decks)

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