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Jeopardy 2015 Care > TeamComcast.com > Flashcards

TeamComcast.com Flashcards

1
Q

Central Division received which award during the Film Festival Collective in 2015?

A

Content Innovation Award

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2
Q

What four stock numbers are shown under Market section on TeamComcast home page?

A

NASDAQ, NYSE, CMCSK, CMCSA

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3
Q

What selections can be found on the HR/Benefits tab?

A

My Health, My Money, My Life, Employee Handbook, My Wellness

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4
Q

What are the available selections under Locations and Departments tab on Teamcomcast home page?

A

Northeast, Central, West, Spotlight, Headquarters, Comcast Business

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5
Q

What are Three links found at the top of Teamcomcast?

A

Self-Service, Interactive Map, TeamPlayer

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6
Q

What are the five customer experience pillars?

A

1) Customer Viewpoint 2) Automated Support 3) Reliability 4) Employee Empowerment 5) Simplification

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7
Q

What is the Comcast all-employee program that is now in its second season?

A

The Idea

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8
Q

The winner of the Idea receives what?

A

$5,000, trip for 2 to Finals of the Voice, including VIP treatment at the Finals

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9
Q

What was the company goal for volunteers the West Division for Comcast Cares day in 2014?

A

80,000 Employee Volunteers

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10
Q

The Largest Single-Day Corporate Volunteer effort in the country?

A

Comcast Cares Day

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11
Q

Where can you sign up as an employee to volunteer for Comcast cares day?

A

www.comcastinthecommunity.com

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12
Q

What is the annual award Presented by Comcast which recognizes frontline leaders who work with their frontline team to overcome challenges, identify issues, develop solutions, and motivating and inspiring employees?

A

The Dan Aaron Award

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13
Q

Who can you contact if you have a Workplace of Business ethics Issue?

A

1-877-40-Listens or www.ComcastListens.com

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14
Q

Who is the author of “An Incredible Dream: Ralph Roberts and the Story of Comcast”?

A

William Novak

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15
Q

What is the convenient and time-saving way Comcast allows their employees to assist customers outside of work with a billing or repair issue?

A

“We’re On It” Cards

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16
Q

The Chairman and CEO of Comcast

A

Brian L. Roberts

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17
Q

Founder and Chairman of Comcast

A

Ralph J. Roberts

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18
Q

President & CEO, Comcast Cable and EVP

A

Neil Smit

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19
Q

Chief Executive Officer for NBCUniversal, and Executive Vice President for Comcast Corporation

A

David Cohen

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20
Q

The LAMP award is

A

Local Advertiser Multi-Screen performance Awards, based on purchases with Comcast Spotlight.

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21
Q

Comcast employees are eligible to vote for LAMP awards? True or False?

A

False

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22
Q

What is the number for ESC

A

877-909-4748

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23
Q

What is the 3rd party company that helps employees with insurance issues?

A

Accolade

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24
Q

A new technology initiative designed to teach Boys and Girls Club members about our Digital world and ignite their passion for technology.

A

My.Future

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25
Q

Comcast was recently named one of the top 50 community-minded companies in America for the second consecutive year. What is the name of the award?

A

The Civic 50

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26
Q

Comcast Senior Vice President of Strategic and Financial Planning, Comcast Corporation.

A

Devesh Raj

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27
Q

Employees that don’t support our customers directly, can view Einstein content on a special version. What is it called?

A

Einstein Lite

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28
Q

What percentage of respondents in the 2014 Einstein survey feel that Einstein helps them be more effective?

A

77 %

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29
Q

What percentage of respondents in the 2014 Einstein survey use Einstein every day?

A

90 %

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30
Q

In what year was Casper retired?

A

2013

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31
Q

CEI

A

Corporate Equality Index

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32
Q

What is CEI (Corporate Equality Index)

A

A national benchmarking survey and report on corporate policies and practices related to LGBT workplace equality.

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33
Q

The name of Comcast’s LGBT focused Employee Resource Group?

A

Out@Comcast

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34
Q

ERG

A

Employee Resource Group

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35
Q

How many years in a row has Comcast NBCUniversal earned a 100 percent score on the Human Rights Campaign’s Corporate Equality Index?

A

3

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36
Q

How many Comcast NBCUniversal executives have been named among Cablefax Magazine’s 2014 Most Powerful Women in Cable?

A

More than 50

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37
Q

Who named Comcast NBCUniversal among the top 100 Military Employers for 2015?

A

GI Jobs magazine

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38
Q

What designation did Comcast recently receive in recognition of their support of veterans and Reserve/Guard members?

A

2015 Military Friendly Employers designation

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39
Q

Thanks to our generous adoption assistance benefit, Comcast received what award in 2014?

A

100 Best Adoption-Friendly Workplaces

by Dave Thomas Foundation for Adoption

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40
Q

Comcast provides reimbursement for up to what amount in qualified expenses associated with adopting a child?

A

$10,000

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41
Q

EAP

A

Employee Assistance Program

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42
Q

NAMIC

A

National Association for Multi-Ethnicity in Communications

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43
Q

How many 1st place Excellence in Multicultural Marketing Awards (EMMA)’s did Comcast, NBCUniversal, and Telemundo receive in 2014?

A

13

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44
Q

Comcast and NBCUniversal have been recognized as a top employer for Latinas for how many consecutive years?

A

8

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45
Q

Who has recognized Comcast and NBCUniversal as being a top employer for Latinas for the last 8 years?

A

LATINA Style Magazine

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46
Q

On Tuesday, February 4, 2014, Comcast and NBCUniversal were honored with what award?

A

the Multicultural TV Front Runner Award

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47
Q

What magazine has named Comcast and NBCUniversal to the 2014 LATINO 100 for the second consecutive year?

A

Latino Magazine

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48
Q

Comcast and NBCUniversal was named among the Top 50 Companies for Diversity for the second consecutive year by whom?

A

Diversity Inc

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49
Q

WICT

A

Women in Cable Telecommunications

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50
Q

2014 marks the first time Comcast earned what WICT (Women in Cable Telecommunications) award?

A

Top MSO for Women award

51
Q

CareerBliss has named Comcast with what recognition for 2014?

A

one of the 50 Happiest Companies in America for 2014

52
Q

What is the name of the Comcast Veterans Network ERG (Employee Resource Group) ?

A

VetNet

53
Q

It is how we will align, collaborate and share best practices across the country to change the customer experience.

A

OneComcast

54
Q

What is the name of the program that allows employees to give out cards to customers which will give them access to a no-wait hotline?

A

WE’RE ON IT

55
Q

This new feature will use female voice that reads aloud selections like program titles, network names and time slots, as well as DVR and On Demand settings.

A

X1 “talking guide”

56
Q

How will X1 customers access the talking guide on their existing set top box?

A

tapping the “A” button twice on their remote control

57
Q

What video services can Xfinity Wifi marketing be found on?

A

HULU, On-Demand, and YouTube

58
Q

Which venue is the first NFL stadium to provide the Xfinity Wifi Network?

A

Levi’s Stadium in San Francisco, CA

59
Q

This is the Multiple Dwelling Unit (MDU) segment, which represents 28% of Comcast’s residential footprint.

A

XFINITY Communities

60
Q

How much revenue does XFINITY Communities generate annually?

A

13 billion dollars

61
Q

In June of 2014, Comcast and Universal Orlando announced what 2 technological perks for the theme parks?

A

Free XFINITY Wifi access for all park guests, and the free Universal Orlando Mobile App for Apple and Android devices.

62
Q

Wifi Notifications also known as watermarks, serve what purpose?

A

To let users know they are connected to Xfinity Wifi (and not on their cellular data plan)

63
Q

What company provides all of Comcast’s multifuntional/copier requirements?

A

Canon USA

64
Q

What is the name of the resource for every one of our employees to become advocates in Government Affairs?

A

Comcast Action Network

65
Q

Comcast’s preferred supplier hotels for personal travel

A

Marriott, Starwood, and Hilton

66
Q

What year was Bitcoin online currency made available?

A

2009

67
Q

PII

A

Personally Identifiable Information

68
Q

IIS

A

Information and Infrastructure Security

69
Q

SRC

A

The Security Response Center

70
Q

This Center is dedicated to identifying, containing and remediating all threats to the Comcast infrastructure systems and information.

A

The Security Response Center. (SRC)

71
Q

This is the 24x7 national processing center for all legal inquiries involving the Comcast Telephony, Internet and Video services.

A

The Security Response Center. (SRC)

72
Q

This team acts as the webmaster for the IIS website on TeamComcast and provides security training and communications.

A

The Security Awareness & Communications team

73
Q

What was the name of the first computer virus?

A

Brain

74
Q

When was the first email virus sent?

A

1999

75
Q

What country is responsible for the highest percentage of the world’s spam?

A

United States

76
Q

Who coined the term hacker?

A

John Nash

77
Q

RIM

A

Records and Information Management Policy

78
Q

This policy assists employees in addressing concerns about when to disregard electronic files and documents.

A

Records and Information Management Policy

RIM

79
Q

Where can an employee find a copy of the Records and Information Management Policy?

A

on TeamComcast in the Employee Handbook or by searching for the RIM Policy or the Comcast Records Management TeamComcast site.

80
Q

NARA

A

National Archives and Records Administration

81
Q

NAID

A

National Association for Information Destruction

82
Q

What is the web address for employee education assistance?

A

www.myedassist.com/comcast

83
Q

The Employee Assistance Program can be reached 24 hours a day, seven days a week at what phone number?

A

1-888-515-4327 (1-888-515-4EAP)

84
Q

What is the web address for the Employee Assistance Program?

A

www.guidanceresources.com

85
Q

What is the phone number for Comcast’s Employee Service Center?

A

1-877-909-HR4U (4748)

86
Q

With Comcast’s Employee Referral Program, how much money is offered to employees for referring candidates that we hire?

A

$200 (pre-tax)

87
Q

Name 3 of the 6 electronics companies that Comcasters receive discounts from.

A
  1. Hewlett-Packard
  2. Sony Style
  3. Apple Computer, Inc.
  4. Dell Computers
  5. Panasonic
  6. Microsoft
88
Q

Comcasters receive discounts from 4 different mobile carries. Name them

A
  1. AT&T Mobility
  2. Sprint
  3. T-Mobile Wireless
  4. Verizon Wireless
89
Q

What two automobile manufacturers offer discounts to Comcast employees?

A

Ford Motor Company

General Motors

90
Q

What website can Comcasters go to, to see their personal health care benefits?

A

www.comcastbenefits.com

91
Q

This is the name of the Comcast Employee personal health assist. It can be contacted for anything health related.

A

Accolade

92
Q

What popular weight loss company has Comcast partnered with, offering a 50 percent savings on their services for Comcast employees?

A

Weight Watchers

93
Q

What is the web address for employees to access Accolade?

A

comcast.myaccolade.com

94
Q

Comcast offers what two types of Flex Spending Accounts?

A

Health Care FSA

Dependent Care FSA

95
Q

What website do employees visit to learn about Flex Spending Accounts?

A

www.wageworks.com

96
Q

Comcast will match up to what percent of employee contributions in 401(k)?

A

4.5%

97
Q

What website can an employee visit to see a personal snapshot of their total compensation from Comcast?

A

www.comcast-total-rewards.com

98
Q

What website can Comcasters visit to help dial down their stress?

A

mequilibrium.com/comcastnbcu

99
Q

A subsidiary of Goldman Sachs, this company provides financial advice to Comcast employees. Being a Comcast-sponsored benefit, it is at no cost to employees.

A

Ayco Financial Planning Services

100
Q

Following the death of an employee, how long will courtesy services be extended at the current address of deceased employee?

A

3 months

101
Q

To be considered a regular full-time employee, a Comcaster must be scheduled to work at least how many hours?

A

30 hours per week

102
Q

To be considered a regular part-time employee, a Comcaster must be regularly scheduled to work at

A

at least 20 and less than 30 hours per week.

103
Q

Part-Time employees are those regularly scheduled to work less than

A

20 hours per week

104
Q

The first day an employee reports to work or training is referred to as

A

Employee Service Date

105
Q

What website can employees go to when addressing possible HR policy and ethics violations?

A

www.comcastlistens.com

106
Q

How many days of regular pay does Comcast offer its employees for Jury Duty Leave?

A

Up to two-weeks

107
Q

How much can an employee contribute to the ESPP? (employee stock purchase plan)

A

up to 15% of eligible pay each Offering Period, up to a maximum of $12,500 each calendar year.

108
Q

How many years are Comcast retirees eligible for courtesy services?

A

3 years immediately following retirement.

109
Q

BTA

A

Business Travel insurance

110
Q

Comcast provides Business Travel Accident insurance to eligible employees. What are the two types of BTA benefits payable?

A
  1. Death Benefits

2. Dismemberment Benefits

111
Q

What benefit does Comcast provide for employees who suffer non-work related injuries or illnesses and are unable to work for a period longer than 26 weeks?

A

Long Term Disability Insurance (LTD

112
Q

LTD

A

Long Term Disablility

113
Q

What amount of Long Term Disability coverage does Comcast provide employees?

A

40% benefit up to $10,000 in salary/month.

114
Q

STD

A

Short Term Disability

115
Q

Comcast provided Company-paid STD coverage will pay lost income benefits to eligible employees who suffer non-work related injuries or illnesses and are unable to work for a period longer than….

A

7 consecutive calendar days

116
Q

Automobile Insurance, Commuter Benefits, Homeowner’s Insurance, and Pet Insurance are examples of what that Comcast offers employees?

A

Voluntary Benefits

117
Q

Where on TeamComcast would an employee go to update their address information?

A
  1. Employee Self Service
  2. Personal Information
  3. Addresses
118
Q

Name 3 types of information that can be viewed in Employee Self Service
under Personal Information

A

Addresses, Bank Information, Personal Data, Tax Withholdings, View Your Statement of Pay, Employment Verification, W-2 Forms, W-2 Reconciliation, Demographic Surveys, Voluntary Employee Self-Identification and Inclusion Survey

119
Q

How does an employee access their skills profile on TeamComcast?

A

In self service, click Career and Job, then go to Skills Profile

120
Q

Where would an employee look on TeamComcast to search for recommended courses to advance their career?

A

In Self Service, click on Career and Job, and then click on Learning Portal

121
Q

a personalized entertainment management tool that helps you build a list of the TV shows and movies you’d like to watch and then easily sends that wish list to your X1 platform.

A

Watchlist

122
Q

What splits Triple Play and Quad Play work orders into two separate scheduled jobs when the order contains XFINITY Home and non-XFINITY Home components. Two techs, one specializing in XFINITY Home, will be scheduled to install at the customer’s home at the same time to increase completion rate and decrease average time to install.

A

Tandem Tech

123
Q

This feature allows customers to see when our technicians will arrive at their home and rate the experience after they leave.

A

Tech ETA

Jeopardy 2015 Care (40 decks)

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