WWHAM Flashcards
1
Q
What is the most important part in a consultation?
A
- Asking questions
- Considering the range of treatment options
- Giving general and lifestyle advice
- Having good product knowledge
- Knowing about a lot of complaints / conditions
- Knowing the evidence base
- Listening
- Working with patients / 3rd party
2
Q
Responding to patients
A
- Listening
- Asking questions to gather information
- Working with patients / 3rd party
- Knowing about a lot of complaints / conditions
- Considering the range of treatment options
- Having good product knowledge
- Knowing the evidence base
- Giving general and lifestyle advice
3
Q
W (1)
A
Who’s is the medicine for?
4
Q
W (2)
A
What are the symptoms?
5
Q
H
A
How long have the symptoms been present?
6
Q
A
A
What action has been taken?
7
Q
M
A
What medication is patient taking?
8
Q
Limitations
A
-family history
-previous symptoms
-general appearance
-social factors
-lifestyle factors
9
Q
Red flags
A
- Knowing when to refer
- Knowing who to refer to
- Distinguishing between minor and major illness
10
Q
Examples
A
Long duration of symptoms
Recurring or worsening problem
Severe symptoms (depends on the condition)
Shortness of breath, tightness of chest, wheezing
Blood / bleeding
Suspected link with medication
Recently returned from travels
11
Q
Asking deeper questions
A
TED + ICE
12
Q
TED
A
TELL
EXPLAIN
DESCRIBE
13
Q
ICE
A
IDEAS
CONCERNS
EXPECTATIONS
14
Q
Helpful example questions
A
- Tell me why you have come to the pharmacy today
- Explain the problem to me …and who is it for?
- Describe your symptoms to me…and how long have you had these?
- Ideas: Do you have any ideas about what might have caused it?
- Concerns: Is there anything in particular that is worrying you?
- Expectations: Have you had any thoughts on what might be the best approach?
- Have you tried anything already?
What other medicines do you take?
15
Q
ENCORE
A
Explore
No medication?
Care
Observe
Refer
Explain
