Workplace Coaching Skills

Question 1

List the three people who have responsibilities in apprenticeship training.

Answer 1

1. Journeymen and supervisors.
2. Employers.
3. Apprentices.

Question 2

An effective way to build your __________ __________ is through the coaching process.

Answer 2

Interpersonal skills.

Question 3

List the four responsibilities journeymen have in apprenticeship training.

Answer 3

1. Acquire appropriate coaching skills.
2. Coach and mentor those interested in learning a trade.
3. Supervise apprentices or persons wishing to become apprentices.
4. Make appropriate entries in an apprentice’s Record Book as skills are acquired

Question 4

The terms mentoring and coaching are often found together. List the three things this means for a journeyman.

Answer 4

1. Being an example.
2. Being approachable.
3. Challenging trainees to develop independence.

Question 5

List the four elements that coaches provide.

Answer 5

1. A constructive atmosphere, free of humiliation and intimidation.
2. Respect for apprentices and their need to learn.
3. A level tone of voice.
4. Encouragement to work independently as apprentices develop and learn.

Question 6

What are the three steps in the simplified learning cycle?

Answer 6

1. Tell.
2. Show.
3. Do.

Question 7

Positive feedback can instill __________ and __________.

Answer 7

Confidence and motivation.

Question 8

Feedback that focuses on __________ is most effective.

Answer 8

Results.

Question 9

__________ feedback corrects a problem; it is not used to identify__________.
Focus on the results of __________training and __________ for improvement.

Answer 9

Constructive feedback corrects a problem; it is not used to identify incompetence. Focus on the results of skills training and solutions for improvement.

Question 10

List three responses you may notice from a person who feels defensive.

Answer 10

1. Putting up barriers (not answering questions).
2. Spending resources of time and energy on constructing a defense rather than finding a solution.
3. Being aggressive, angry or competitive.

Question 11

List the three parts of a lesson that should be recapped so learning is solidified?

Answer 11

1. The point of the lesson.
2. The links between the lesson and the trade.
3. The individual steps of the skill.