Quality Management Flashcards
Which approach to quality does a product have because of its built-in excellence?
Inherent.
Which quality term has to do with the integrity of the process?
Control.
True or false: the basic philosophy of TQM is one of continuous improvement that makes the process open to change for the better.
True.
Which quality management strategy is a statistical approach to measuring quality?
Six Sigma.
Which quality management strategy has every worker as an inspector and everyone expected to help the business achieve continuous improvement?
Lean Manufacturing/Warehousing.
How often should pressure gauges be calibrated?
Every 12 months.
Where should you store received product that requires inspection or testing?
In a quarantine area.
True or false: when receiving pipe, you must check the numbers on the pipe against the documentation.
True.
What is the quality management goal for storing product?
Make the most effective use of the space available.
True or false: quality control is everyone’s job.
True.
True or false: quality is a term that is used in reference to a variety of activities, services, operations and materials.
True.
Which quality term describes the confidence that you and others have that the goods or services conform to expectations?
Assurance.
Which quality management strategy is a process of continuous improvement that does not come through one or two major strides a year, but through numerous smaller steps?
Kaizen.
Which quality management strategy works on the concept that having common specifications and criteria enables similar goods and services to be classified, produced and marketed consistently in relation to each other?
ISO.
True or false: ISO 9000 is not really a standard, but a guide for the establishment of operations to meet other standards.
True.
