Leadership

Question 1

Leadership is the ability to do what?

Answer 1

1. Influence people.
2. Work towards meeting an objective or goal.

Question 2

When taking into consideration the best person for the task, what should be considered?

Answer 2

1. Abilities.
2. Experience.
3. Physical and personal fitness.

Question 3

What is a supervisor responsible for?

Answer 3

1. Supervise their staff.
2. Keep inventories updated.
3. Maintain quality of work.
4. Look for improvements.

Question 4

When considering supervision skills, a supervisor must have which three skills?

Answer 4

1. Technical skills.
2. Interpersonal skills.
3. Planning or managerial skills.

Question 5

Positive reinforcement occurs when the response to behaviour is:

Answer 5

Encouraging.

Question 6

Motivation is much like communication because ____________________ needs to be focused for the message to be sent.

Answer 6

Both the sender and receiver.

Question 7

Reinforcement of exceptionally good work should be:

Answer 7

Rewarded.

Question 8

One of the most important skills a manager can obtain is the ability to
_________________________ a negative behaviour.

Answer 8

Put a positive spin on.

Question 9

We communicate to express our:

Answer 9

1. Wants.
2. Needs.
3. Feelings.

Question 10

True of false: Stereotyping is the act of depicting a person, group, event, or thing on informed conceptions, beliefs, or opinions.

Answer 10

False; Simplified conceptions, beliefs, or opinions.

Question 11

Feedback is the receiver sending back to the sender that the message:

Answer 11

Is received.

Question 12

True or false: Negative reinforcement is the removal of something unpleasant that increases the likelihood that behaviour will be repeated.

Answer 12

True.

Question 13

When punishment is used to change behaviour, there should be ________________ in the target behaviour in very few applications of the aversive event.

Answer 13

A decrease.

Question 14

True or false: Continually using negative reinforcement over and over and over, the individual will become desensitized to the reinforcement.

Answer 14

True.

Question 15

If you have anything at all negative to say to an employee, it needs to be done:

Answer 15

In private.

Question 16

There are three types of difficult personalities, please list them below.

Answer 16

1. Aggressor.
2. Victim.
3. Rescuer.

Question 17

True or false: Logic defeats anger because anger, even when it’s justified, can quickly become irrational.

Answer 17

True.

Question 18

True or false: Although every organization had different polices in regards to employee disciplinary action, the organization must abide by the Nova Scotia Labour Standards Code?

Answer 18

True.

Question 19

True or false: The Freedom of Information Privacy Act was created to extend the present laws of Canada that protect the privacy of individuals and provide individuals with a right of access to personal information about themselves.

Answer 19

False; right to access personal information about themselves.

Question 20

List the three distinct leadership styles.

Answer 20

1. Authoritarian (autocratic).
2. Participative (democratic).
3. Delegative (laissez faire).

Question 21

An authoritarian leader can be identified by the ______________________________ they seem to have.

Answer 21

Commanding power.

Question 22

True or false: A Participative leader involves the personnel in the decision making process.

Answer 22

True.

Question 23

A leader who is _______________ allows the personnel to make the decisions.

Answer 23

Delegative.

Question 24

Effective leaders essentially use:

Answer 24

1. Authoritarian style.
2. Participative style.
3. Delegative style.

Question 25

True or false: Leadership is an interpersonal influence directed toward the achievement of a goal or goals.

Answer 25

True.

Question 26

True or false: It is important to remember that different situations also call for similar styles of leadership.

Answer 26

False; Call for different styles of leadership.

Question 27

What is the stage of team development where politeness begins to wear off and differences begin to emerge over basic tasks and operating procedures.

Answer 27

Storming.

Question 28

True or false: An instinct is a natural force, which commands you to behave a certain way.

Answer 28

True.

Question 29

True or false: Too much praise can lead to an individual becoming dependent on it.

Answer 29

False; too little praise.