Leadership Flashcards
Leadership is the ability to do what?
- Influence people.
- Work towards meeting an objective or goal.
When taking into consideration the best person for the task, what should be considered?
- Abilities.
- Experience.
- Physical and personal fitness.
What is a supervisor responsible for?
- Supervise their staff.
- Keep inventories updated.
- Maintain quality of work.
- Look for improvements.
When considering supervision skills, a supervisor must have which three skills?
- Technical skills.
- Interpersonal skills.
- Planning or managerial skills.
Positive reinforcement occurs when the response to behaviour is:
Encouraging.
Motivation is much like communication because ____________________ needs to be focused for the message to be sent.
Both the sender and receiver.
Reinforcement of exceptionally good work should be:
Rewarded.
One of the most important skills a manager can obtain is the ability to
_________________________ a negative behaviour.
Put a positive spin on.
We communicate to express our:
- Wants.
- Needs.
- Feelings.
True of false: Stereotyping is the act of depicting a person, group, event, or thing on informed conceptions, beliefs, or opinions.
False; Simplified conceptions, beliefs, or opinions.
Feedback is the receiver sending back to the sender that the message:
Is received.
True or false: Negative reinforcement is the removal of something unpleasant that increases the likelihood that behaviour will be repeated.
True.
When punishment is used to change behaviour, there should be ________________ in the target behaviour in very few applications of the aversive event.
A decrease.
True or false: Continually using negative reinforcement over and over and over, the individual will become desensitized to the reinforcement.
True.
If you have anything at all negative to say to an employee, it needs to be done:
In private.
There are three types of difficult personalities, please list them below.
- Aggressor.
- Victim.
- Rescuer.
True or false: Logic defeats anger because anger, even when it’s justified, can quickly become irrational.
True.
True or false: Although every organization had different polices in regards to employee disciplinary action, the organization must abide by the Nova Scotia Labour Standards Code?
True.
True or false: The Freedom of Information Privacy Act was created to extend the present laws of Canada that protect the privacy of individuals and provide individuals with a right of access to personal information about themselves.
False; right to access personal information about themselves.
List the three distinct leadership styles.
- Authoritarian (autocratic).
- Participative (democratic).
- Delegative (laissez faire).
An authoritarian leader can be identified by the ______________________________ they seem to have.
Commanding power.
True or false: A Participative leader involves the personnel in the decision making process.
True.
A leader who is _______________ allows the personnel to make the decisions.
Delegative.
Effective leaders essentially use:
- Authoritarian style.
- Participative style.
- Delegative style.
True or false: Leadership is an interpersonal influence directed toward the achievement of a goal or goals.
True.
True or false: It is important to remember that different situations also call for similar styles of leadership.
False; Call for different styles of leadership.
What is the stage of team development where politeness begins to wear off and differences begin to emerge over basic tasks and operating procedures.
Storming.
True or false: An instinct is a natural force, which commands you to behave a certain way.
True.
True or false: Too much praise can lead to an individual becoming dependent on it.
False; too little praise.
