Work Teams/Grps/ConflictRes

Question 1

Conformity to grp norms is usually greater in___ situations and highly complex situations. Deviation from group norms is usually discouraged except when a member has accumulated ___ credits. Group cohesiveness is maximized when group members are relatively ___ with regard to personality characteristics, abilities,etc. and when members participate in defining ____.

Answer 1

ambigous; idiosyncrasy; homogeneous; group goals and norms

Question 2

Grp tasks are classified by 5 types. when the task is _____, the final group product representsa combination of the contributions of individual group members; but when the task is ____ the final product is average of the individual member’s contributions. For a___ task group performance is limited by the weakest member, for a____task group members must accept the solution offered by one of the members; and on a ___task, group members decide how to combine the contributions of individual members.

Answer 2

additive; compensatory; conjunctive; disjunctive; discretionary

Question 3

In regards to group composition, groups that are____tend to perform better on tasks that are complex and require creativity. Social__is one consequence of group membership and occurs when individuals exert less___when participating in a group than when working alone. The mere presence of others can result in either social___ or inhibition. Social____ is more likely when the task is____ while the social____ is more likely when the task is _____.

Answer 3

heterogeneous; loafing; effort; facilitation; facilitation; simple or well-learned; inhibition; complex or new

Question 4

Group development typically involves 5 stages: Forming, storming,____, performing, and adjourning. Communication networks are classified as centralized or decentralized. Centralized networks are most effective for____tasks while decentralized networks are better for_____tasks and are associated with greater overall ____.

Answer 4

norming; simple; complex; satisfaction

Question 5

The ___model of decision-making proposes that decision-makers consider all alternatives and then choose the optimal one. In contrast, the bounded rationality model proposes that decision-makers ____rather than optimize by choosing the first alternative that meets the minimum acceptable criteria. While group decision-making is sometimes better than individual decision-making, it can be negatively affected by ___ which occurs when a highly cohesive group suspends critical thinking. This problem can be alleviated by having a member play___or by bringing in outside opinions.Another potential problem is group___which occurs when groups make decisions thatare either more risky or more___than individual decisions.

Answer 5

rational-economic; satisfice;groupthink;devil’s advocate; polarization; conservative;

Question 6

____was developed as a method for improving decision-making and involves allowing members to say whatever comes to mind without criticism.

Answer 6

Brainstorming

Question 7

Formal methods of conflict resolution include barganing which is more likely to be successful when allparties view it as a___ situation. In___a neutral third party attempts to facilitate voluntary agreement between the disputants. In arbitration, the third party has greater authority, for exmple, in _ arbitration, the disputants agree in advance to accept the arbitrator’s recommendations.

Answer 7

win-win; mediation; binding