Org Change& Dev /Culture

Question 1

Although Organizational Developmental interventions vary, they share an emphasis on___ change and reliance on behavioral science principles. The most common reason a company initiates an OD intervention is to__.Lewin’s force field analysis of planned change descibes change asinvolving 3 stages: unfreezing, changing, and____.

Answer 1

planned;improved productivity;refreezing

Question 2

Quality Work Life(QWL) programs are designed to___work and may include quality circles(QCs) which are voluntary groups that meet regularly to discuss work-related problems. ____work teams are autonomous groups that make decisions previously made by management. Process consultation focuses on behaviors and is aimed at helping employees improve processes that are undermining their____ while survey feedback focuses more on employee_____. Total Quality Management( TQM) emphasizes customer service, employeeinvolvement, and___in the quality of goods and services.

Answer 2

humanize;Self-managed; interactions; attitudes, opinions, and perceptions; continous improvement

Question 3

An advantagee of an___change agent is that he/she is more familiar with the company. In contrast, an___change agent ismore likely to viewthe situation objectively.

Answer 3

internal;external;

Question 4

In regards to data collection___areuseful for obtaining info about attitudes, values, and beliefs of a large number of employees, while____is helpful for collecting information on overt behavior and interactions.

Answer 4

surveys and questionnaires; direct observation

Question 5

The normative-reeducative strategy focuses on altering___to overcome resistance to change, while the rational-empirical approach emphasizes the individual’s____.

Answer 5

sociocultural norms; self-interest

Question 6

There are 3 types of organizational justice procedures and policies: ___justice refers to the fairness of the way in which a policy is implemented. ____justice refers to how employees feel about the quality and content of person-to-person interactions._____justice refers to the fairness of outcomes.

Answer 6

Procedural; Interactional;Distributive

Question 7

Organizational culture is embedded within the national culture. According to Hofstede national culture can be described in terms of 5 dimesnions, power__,uncertainty avoidance, individualism, masculinity, and____orientation.

Answer 7

distance; long-term;

Question 8

Schein identifies 3 levels of organizational culture: observable____, espoused values and beliefs, and basic_____.The latter can serve as _____mechanism and impede organizational change.

Answer 8

artifacts; underlying assumptions; cognitive defense;

Question 9

The_____fit refers to the match between the values of the employee and the organization. It is achieved primarily through___ and socialization processes.

Answer 9

Person-Organization(P-O); selection